A user asked if there was a changelog available for the EdgeDX Agent, which can be found here: https://www.controlup.com/controlup-release-notes/.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Investigating Discrepancy Between Blue Screens on Dashboard and Reports
A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.
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CPU Data Points Not Showing Any Service Processes in ControlUp
A member reported an issue where the data points on the CPU graph do not show any service processes. This is happening on all of Eugene's devices running Windows and macOS. ControlUp's support will check the issue and reach out to Eugene with a support ticket.
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Read the entire article here...
Investigating Logic Monitor Hack Fallout with ControlUp Endpoints Isolated
In response to the Logic Monitor Hack in a development Org, the endpoints NICs have been disconnected to isolate them from each other and the internet, which may last for a total of 5 days. To investigate potential fallout, the new DEX console has been accessed and some Scoutbees have been disabled. ControlUp Monitors will not be collecting data as all endpoints have been isolated. For edge dx devices, these will keep collecting data while offline, and will ship that out once they have connection.
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Troubleshooting 0% CPU for Edge DX Endpoints
An issue arose where all CPU was 0% for a group of Edge DX endpoints with no data in the process_stops data index. It was postulated that a collection issue was the root cause, and as a first step the user was encouraged to restart the SIP agent and check the application event log.
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How to View Logs from BlueScreenViewer in ControlUp Edge DX?
A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.
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How to push a ControlUp custom user action to machines via API call?
Does anyone know if there is a way to push a custom user action to machines via API call? We are running into an issue and we would like to run a user a...
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Targeting ControlUp Edge DX Alerts to Specific Devices
A user asked about targeting specific devices for a ControlUp Edge DX alert, and Landon recommended using an environment variable in a script to make sure it only runs on certain devices. The user then clarifies their question to also include checking for WiFi strength, which can’t be done with a script but will have to be done manually. They thanked Landon for looking into it. The referenced support article can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
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Is it Possible to Disable ControlUp Edge DX Alerts Temporarily?
The user asked if it was possible to disable EdgeDX alerts temporarily - ControlUp responded that it is not possible without deleting the alert, but they are looking at adding it as an update to the alert system. The interim solution is to change the trigger level so it doesn't hit the threshold.
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Understanding Bandwidth Limit and How it Differs from Speed Test in ControlUp
The discussion covered understanding bandwidth Limit, what it is related to, and how it differs from Speed Test. It was suggested RemoteDX or Edge can be used to run periodic bandwidth tests and determine the type of tests to run. It was also suggested that bandwidth limit is stored historically and that what factors need to be considered when measuring latency and disconnections.
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Read the entire article here...