A team member reported an error in their VDI environment, with 600 VDIs affected. One solution is to use the Controllers pane to copy the reg key to the other VDIs, but this only works if they are persistent - alternatively, one can open the golden image or set a group policy to correct the key. Opening a support ticket is also recommended if the issue persists.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Changing Time Zones on the DEX Console
A user asked for advice on changing the time zone on the DEX console. It was noted that the console uses the browser's time zone and cannot be overridden, however, most browsers allow for temporary changes through the developer tools. The specific steps for Chrome were provided, with an example of how this would affect the online devices chart.
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Read the entire article here...
Powershell Cmdlets for Hypervisor Connections in ControlUp
A user was seeking confirmation about the availability of powershell cmdlets for hypervisor connections and received a link to the relevant documentation. The conversation revealed that while cmdlets for cloud connections are available, there is no information about vCenter connections, but further inquiry will be made to see if it will be added in the future.
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Read the entire article here...
ControlUp Week in Review
Happy Tuesday, it’s time for a ControlUp update… what have we been up to? A lot…. That said, here is a recap of the past couple of weeks, in case you missed it ;)
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Read the entire article here...
Troubleshooting Hypervisor and Agent Connection in ControlUp
A user encountered an issue with their hypervisor not linking to the agent, despite it being installed and manageable in ControlUp console. Other users suggested checking the hypervisor connection and agent connection to a monitor in the console, as lack of connection to a monitor could prevent data from being sent to DEX.
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Read the entire article here...
Citrix Workspace App Access: RemoteDX Plugin and Installation
The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.
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Read the entire article here...
Considerations for Reporting Latency in Disconnected Sessions
Discussion about whether CU should continue reporting a user's latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.
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Read the entire article here...
Viewing Windows Events for VDI on the ControlUp WebUI
Users discussed the possibility of viewing Windows Events for VDI on the WebUI, as it can be done on the ControlUp Console App. It was mentioned that the historical data shows limited visibility and that a live view will be brought to Dex, although it is not known when.
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Read the entire article here...
Memory Leak Workaround for Older Versions of Citrix Virtual Apps and Desktops
A user shared their experience of encountering a memory leak with Citrix Virtual Apps and Desktops, and how Citrix support was unable to take action due to using an older version. A workaround was mentioned, but it appears to not be available in the user's version. The post also includes a link to an article about the issue.
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Read the entire article here...
Investigating Bogus Framebuffer Memory Usage with ControlUp
A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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Read the entire article here...