A user asked for tips on finding the RTT value for ICA sessions in the ControlUp real time console. Another user mentioned that currently only TCP sessions display this value, but there may be plans to add it for UDP sessions in the future. It was confirmed that the sessions in question were using UDP. No further action was needed.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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Read the entire article here...
ControlUp Metrics and Export Options
A user asked about a list of all metrics captured by ControlUp. Another user shared a link to a support page with PowerShell commands for exporting metrics by type and accessing metadata. The first user expressed their gratitude for the information.
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Read the entire article here...
Troubleshooting Bad Password issues in ControlUp EUC environ setup
There was a discussion about setting up an EUC environ in RTC and an issue with bad passwords being received despite correct information. The suggestion was made to temporarily increase user permissions as it was believed to be a problem with a lack of permissions, not the credentials. After trying this, it was confirmed that increasing permissions did resolve the issue. It was believed that the service account may have been removed from the view or admin AD group, causing the problem.
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Read the entire article here...
Troubleshooting Process Memory Usage in ControlUp: Tips and Tricks
A user was having trouble with processes showing as "red" in the console for Memory Working Set, specifically for Outlook.exe. They asked if there was a way to change the 500MB barrier, as this was confusing for 1st line support. Another user suggested looking at the details view in task manager instead of the process view, and also mentioned that stress settings can be adjusted globally for all processes. The user provided a link to a knowledge base article about tuning stress. The original user then shared a screenshot and asked if ControlUp is showing better numbers than the OS. The discussion ended with a humorous remark about not being a memory expert.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
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Read the entire article here...
Troubleshooting ControlUp Agent Deployment Error with AppVolumes
A user is having trouble deploying the ControlUp agent due to an error related to AppVolumes. They have tried manually installing and reinstalling, but were still getting an error message. Another user suggested trying to install the agent on a different machine, which solved the issue for the original user.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
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Read the entire article here...