ControlUp Community

Connect, Learn, and Grow

ControlUp for VDI (Real-Time DX) Training & Support Archives

ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.

How to Verify Correct Version of ControlUp Agent on Citrix Servers

Posted on

A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.

Read the entire article here...

Setting up Triggers in the ControlUp DEX Alerts Tab

Posted on

A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.

Read the entire article here...

Limiting VDI Visibility in ControlUp

Posted on

A user was looking for a way to limit VDI visibility in the VDI App to specific folders. Another user suggested setting permissions based on folder level in the security policy config, and provided a link to the documentation. They also mentioned the possibility of needing to have independent sites enabled. The original user thanked them and mentioned that their SSO permissions were the issue and they were able to achieve their goal.

Read the entire article here...

Using ControlUp Triggers for Citrix Monitoring

Posted on

A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.

Read the entire article here...

Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported

Posted on

Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.

Read the entire article here...

Troubleshooting High CPU Usage for cuagent.exe in Control Up

Posted on

A user reported experiencing high CPU usage for cuagent.exe, asking if anyone else was experiencing the same issue. Another user mentioned that they recently upgraded to version 9.1.5.406, but this issue was not seen previously. It was suggested to raise a support ticket and ensure all anti-virus exclusions are in place, as this could be a potential cause for high CPU load. A link to the list of anti-virus exclusions for ControlUp was also provided.

Read the entire article here...