Setting up Triggers in the ControlUp DEX Alerts Tab

A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.

Read the entire ‘Setting up Triggers in the ControlUp DEX Alerts Tab’ thread below:

Morning all, just wanted a sanity check that I’m not missing something simple. I’m having a look at the Alerts tab in DEX (Side note, also my dogs name so I can never say the name when I’m on a call with anyone) and getting them from my VDI/RT Console. The documentation just says to setup triggers, but what should be the action on the trigger? It doesn’t make it exactly clear. Anyone have an example trigger I could look at?

Running Console and Monitor version 9.1.5.406

Just to also note, I’ve had triggers setup for a long time and I do see them create incidents in the Incidents tab of RT Console

Hi @member, not 100% sure of the question so guide me in the right direction if i am going in the wrong direction .

"what should be the action on the trigger" when you say this are you talking about when is the Thresh or event that you are alerting on? or is it the action that you want to preform?

Hey Luke, I think its myself being confused tbh. Question is mostly – Is the simple act of creating a trigger enough to have it appear in the Events tab or do I need an action for this to happen?

For example, I have a trigger that sends me an email when a machine goes down during business hours. I get an email alert for this and I see it in the Incidents tab of RT Console. But nothing in DEX Events

Ahh ok now i get you. Yes the details in the incidents Tab in the Realtime console should show in the DEX events Section

The ControlUp Monitor responsible for collecting this data for VDI must be running version 9.1.5.313 or above. What version are you monitors on?

https://support.controlup.com/docs/incidents-and-events-overview

All monitors are on 9.1.5.406 so should be good on that front. Guessing there is nothing else I need to enable for it? All monitors are green and I see all my other usual VDI data

Should be working i’d suggest opening a support ticket

Yeah fair, will do so today! Thanks Luke

hey @member, a note on "Just to also note, I’ve had triggers setup for a long time and I do see them create incidents in the Incidents tab of RT Console", the new Alerts / Events tab in DEX (e.g. app.controlup.com) will only work if RTDX incidents DO appear in the old UI (as far as I know)

so need to fix this one first.. a support call can help

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