A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Install ControlUp Agent on VDI Instant Clones?
A team member asked for documentation on installing a ControlUp agent on a VDI instant clone Gold Image. Another member suggested using the msi method with the MASTER_IMAGE variable for automated deployment. The MSI download can be found at https://www.controlup.com/download-center/.
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Read the entire article here...
How to Export Connected Machines from ControlUp with Ease
A user asked for assistance in exporting a list of all connected machines to a CSV file. Another user suggested using the "Invoke-CUQuery" function from ControlUp's support page. Another solution was also provided using the "Export-CUQuery" function with different fields selected.
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Read the entire article here...
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Read the entire article here...
Setting up Triggers in the ControlUp DEX Alerts Tab
A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.
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Read the entire article here...
Troubleshooting Power Down Scripts for Horizon VMs in ControlUp
A user requested assistance in creating a script action that will power down Horizon virtual machines after a period of inactivity. They also shared ControlUp's current Script Library, which includes a script for shutting down machines. The user questioned if this script is sufficient.
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Read the entire article here...
Limiting VDI Visibility in ControlUp
A user was looking for a way to limit VDI visibility in the VDI App to specific folders. Another user suggested setting permissions based on folder level in the security policy config, and provided a link to the documentation. They also mentioned the possibility of needing to have independent sites enabled. The original user thanked them and mentioned that their SSO permissions were the issue and they were able to achieve their goal.
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Read the entire article here...
Using ControlUp Triggers for Citrix Monitoring
A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.
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Read the entire article here...
Retrieving Historical Incident Data from ControlUp with PowerShell Cmdlets
A user asked about retrieving historical incident data from ControlUp using PowerShell cmdlets and the community offered insights. The user found that the incidents pane data is not available through an API but will be replaced by the events pane in dex. An API for the events data may be available in the future.
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Read the entire article here...
Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported
Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.
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Read the entire article here...