A user reported experiencing high CPU usage for cuagent.exe, asking if anyone else was experiencing the same issue. Another user mentioned that they recently upgraded to version 9.1.5.406, but this issue was not seen previously. It was suggested to raise a support ticket and ensure all anti-virus exclusions are in place, as this could be a potential cause for high CPU load. A link to the list of anti-virus exclusions for ControlUp was also provided.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Citrix Cloud Site Connection with ControlUp
A user was having trouble adding their Citrix Cloud site as an EUC environment and got an error message when trying to connect. It was suggested to upgrade to the latest version of 9.1.5.406 or check ControlUp's Download Center for the correct agent version. Upgrading is recommended for other additional fixes as well.
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Read the entire article here...
Monitoring NIC Dropped Packets in ControlUp
A user asked about viewing historical information for NIC dropped packets, but it is not stored in the historical database. They explored creating triggers to monitor it, but it did not seem to be the root cause. They ended the discussion wishing everyone a great day.
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Read the entire article here...
How to Create an Advanced Trigger in ControlUp?
A user requested assistance for creating an advanced trigger in ControlUp. The trigger is in the "general" pack of the trigger packs knowledge base and can help release resources if a user has not been active on a machine for a day or two. The user was provided with a link to the relevant trigger in the knowledge base.
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Read the entire article here...
ControlUp compatibility with XenServer 8.4 discussed
Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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Read the entire article here...
RemoteDX Ping Issue with Citrix Workspace URL
The users were discussing an issue with RemoteDX - not all computers are affected and there is a possibility that ping may be disabled in the environment. Some machines are able to ping while others are not, except for the value given when initially set up to ping the Citrix Cloud Workspace URL.
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Read the entire article here...
Monitoring VDI Connection Failures in Horizon with ControlUp
There is a discussion about a customer's requirement for getting alerts if a user fails to connect to VDI due to no availability. It is mentioned that there is a metric for available machines on the pool level, but it is not specific to individual users. It is suggested that these alerts could be seen in ControlUp reports. The platform in question is Horizon.
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Read the entire article here...
Understanding ControlUp Monitor Database and Query Options
There were questions about where the ControlUp monitor database is stored and what tables are available. It was suggested that the database is stored in RAM and data is only exported to the cloud backend for long enough. There were suggestions to use the powershell invoke-cuquery or api to query the database. It was also mentioned that the export-cuquery may have less impact on the monitor and export more data at a time.
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Read the entire article here...
Troubleshooting Permissions for Running Scripts on ControlUp Monitors
Some users suggested using ssh as a workaround for issues with permissions for running scripts on monitors or for more centralized management. Although it may require a "double hop" process, it can be effective. Python was also mentioned as a possible tool for opening an ssh session that opens Powershell. The advantage of ssh is that it allows for redirecting error and std_out streams. In theory, a similar approach using psexec could work but has not been successful for some users.
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Read the entire article here...
Support for CPM Containers in ControlUp
There was a discussion about migrating from fslogix containers to CPM containers and if it is supported in ControlUp. It was mentioned that there is currently no native integration for CPM containers, but users can request it as a feature. They are currently using FSLogix instead.
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Read the entire article here...