A question was asked about the availability of the ControlUp VDI executable with the shift to cloud-based operations. ControlUp stated that their end goal is to get rid of the executable, but it will still be available for a while. Plans for on-prem are still uncertain but for the real-time console, ControlUp plans to go fully cloud-based with comparable functionality and configuration options. The timeline for this change has not yet been decided.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Data Loading Issues in ControlUp VDI App
A user was having issues with loading data in the VDI app on ControlUp. Suggestions were given for troubleshooting, including checking the agents on the data collector and following courses in the academy. The user also shared a connectivity test they ran from one of their monitors. After examining the monitors, everything seemed to be inbound and outbound communication was set up. However, the user noticed a recurring error in the event viewer on the agent machines.
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Upcoming Feature: Improved Sizing Recommendations in ControlUp
The "Sizing Recommendations" report is currently using the past 30 days of data, showing usage even during inactive hours. A user suggested implementing an option for only tracking business/active hours to accurately size machines. Another user stated that this feature is upcoming and development and testing have already finished, and deferred to a third member's knowledge on the release date.
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Sorting issue in ControlUp affecting Machines (VDA) view
Some users are experiencing an issue in ControlUp where sorting by table headings is not possible. This issue seems to only affect the "Machines (VDA)" view and does not occur in the "Sessions" view. Some users have found that recreating their custom views can be a workaround for this issue.
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Using ControlUp Commands to Understand Failure Reasons
A member inquired about the use of a specific ControlUp command, noting that the data displayed was in decimal numbers. Another member suggested adding the -translateenums function which provided the desired output.
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Customizing ControlUp Session Activity Report with Powershell Script
A user requested help in narrowing down the results of their session activity report to only show users who have launched a VDI session, and received suggestions to use a Powershell script. The script was provided and instructions on using it for Citrix platforms can be found at the given URL. The script can be modified for different timeframes and export locations.
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Finding Little to No Usage in ControlUp’s Delivery Groups
A user asked for suggestions on how to find groups with little or no usage in ControlUp. Another user suggested using Citrix monitor's list of unused applications as inspiration, and another suggested checking each group individually or finding a way to see trends for multiple groups at once. No solution was determined.
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ControlUp’s Options for VDI Utilization Reports and Dashboards
A customer has requested a high-level overview of VDI utilization over a specific period, categorized by VDI class and possibly department. ControlUp's console and VDI REST API can be used to generate customized reports and dashboards, while new updates are being made to include VDI data in existing dashboards. Further discussion includes suggestions for using the API to create custom reports and importing data into other tools. Some existing reports, such as the Session Count report and session activity report, can also provide relevant data.
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ControlUp DEX Portal: Missing Features and Limitations
A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.
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Configuring SAML SSO in ControlUp
A team member asked about configuring SAML SSO correctly, with a question about the default role and user permission assignments. Other team members clarified that the default role should be the minimum level of permissions and that additional permissions can be assigned through SAML roles. An example was provided of how SAML roles can provide additional permissions for specific users.
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Read the entire article here...