A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Improving Troubleshooting with Bluetooth Signal Strength in Remote DX
A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.
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Read the entire article here...
Using Zscaler with ControlUp
A user asked for experience with customers using Zscaler with ControlUP. It was mentioned that a fix for websockets connections may be necessary, and there is a KB article for issues with ISP name lookup. It was suggested to clarify which Zscaler solution is being used, as some features may require additional allowlisting for scripts to run. A ControlUP support document for displaying real IP addresses using Zscaler VPN was shared.
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Read the entire article here...
How to Use Parameters in Powershell Scripts for ControlUp
A discussion about different options for using parameters in Powershell scripts was brought up, including using $args without a [param] block, using a [param] block with named parameters, or not specifying parameters at all. The advice given was to only use named parameters with a [param] block for proper integration with ControlUp. Examples of these options were provided.
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Read the entire article here...
Missing Community Scripts Tab on ControlUp v9
A user asked about the missing Community scripts tab on v9 and someone suggested clearing the console cache in the AppData\Roaming\ControlUp\ControlUp Store folder and then reopening the console to allow it time to pull down the data and create the tab.
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Read the entire article here...
Troubleshooting SecureDX Agent Installation
There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.
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Read the entire article here...
Updating Triggers in the Incidents Tab
A user asked about the frequency of trigger updates in the Incidents tab. Another user mentioned that they should be instant, but it may take a few minutes and a refresh. The Incidents tab is known to be slow.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Read the entire article here...
Measuring Latency in ControlUp/Dex: How to Identify and Address Similar Cases
A user posed a question about measuring latency between client and server using ControlUp/Dex. The group brainstormed potential solutions and asked clarifying questions, including the type of server backend (database). The goal is to proactively identify similar cases of latency in the future.
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Read the entire article here...