How to Set Up Fail-safe Actions with ControlUp Triggers

Users discussed options to set up a trigger to run an action and if that action fails, run a different one. The ControlUp trigger packs include a trigger that alerts when machines go unregistered, followed by a script action to reboot the machine. Members suggested creating two triggers or using Invoke-cuaction to programmatically run actions and determine if a VM needs to be rebooted. The support document containing more information is available at https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix

Read the entire ‘How to Set Up Fail-safe Actions with ControlUp Triggers’ thread below:

Is there a way to setup a trigger where it runs a action and if that action fails then run a different action? At times I have machines go un-registered and then I run the "Restart Citrix Desktop Service" and if it fails to run that I want to have it reboot the VM.

We do have a trigger in our trigger packs that looks for unregistered machines, alert you, then you can add a script action to reboot the bad machine after X amount of mins.

https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix

You basically have 2 options.

Option 1, like Clint suggested

Create 2 triggers.

Trigger 1 – machine is unregistered for 5 minutes. This would attempt to restart the Citrix Desktop Service

Trigger 2 – machine is unregistered for 10 minutes. This would restart the machine at the hypervisor level

Option 2, invoke-cuaction

Invoke-cuaction can programmatically run actions. Those can be built-in admin actions (like restart/reset a VM) or script actions. You also get action results.

You would write a trigger that says machine is unregistered for 5 minutes. That trigger would use invoke-cuaction to attempt to restart the Citrix Desktop Service. You’d then use the values returned by that action to determine if you need to reboot the VM.

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