The user had issues with the 8.8 release of IOP Nodes and asked about the latest version. They confirmed that the version they had was the latest, and reported that it was broken and communications errors were present. Other users mentioned that 8.7 had issues with hyphens in server names and that CUADMIN is no longer used in 8.8. Backing-up the 'C:\program files\Smart-x' folder was recommended, and the user was suggested to wait for more information. All users thanked each other for their help.
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Backups Related Training & Support Archives
Backups training and support-related archives from inside the ControlUp Community on Slack.
Monitoring Trigger Not Working for Information Events
A user asked about a monitoring trigger which only works for error events, and a workaround was suggested - creating a scheduled task which is triggered by the information event. This task then creates an error or warning event. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Best Practices for Upgrading ControlUp on a New VM
Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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Read the entire article here...
Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...
Do ControlUp Monitor’s Activity Files Auto-Delete, or Should We Manually Clear Them for Space?
Hi guys happy Monday, sometimes we are running out of space in CU monitors C drive due Activity files growing so I was wondering if anybody knows if act...
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Read the entire article here...
When do Backup Files get zipped and moved to the Backup folder in ControlUp Real-Timne DX?
A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?
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Read the entire article here...