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Backups Related Training & Support Archives

Backups training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting AD connections on ControlUp Academy

Posted on December 20, 2024

A user was having trouble restoring AD connections and an endless list of credentials on ControlUp Academy. Others chimed in with suggestions, including ensuring the console was closed while replacing the CommonPrivateConfiguration.xml file. Eventually, the user found an old backup that worked.

Read the entire article here...


Upgrading an Alternate COP Server with ControlUp

Posted on December 12, 2023

The user experienced issues when upgrading an alternate COP server following instructions from the ControlUp On-Premises Upgrade Guide (https://support.controlup.com/docs/on-premises-upgrade-guide). After making a snapshot and backup of the database, they managed to loopback the alternate COP server and successfully upgrade it. It was suggested that the documentation should be updated to facilitate the upgrade process with an alternate server.

Read the entire article here...


Renaming FSLogix Profiles with ControlUp Scripts

Posted on November 28, 2023

A user asked for a script that logs off a user and renames their FSLogix profile on the share. ControlUp suggested two ways to accomplish the task depending on group policy settings. If FSLogix is set for "Access network as computer," a script action executed in the machine context would work. If not, the ControlUp console user's permission needs to be granted on the profile share. A script would need parameters for the Session Id, FSLogix Profile Container Path, and User. The old profile will be renamed while the new one is created for the helpdesk to give users.

Read the entire article here...


Issues with ControlUp 8.8 Release of IOP Nodes Confirmed

Posted on November 20, 2023

The user had issues with the 8.8 release of IOP Nodes and asked about the latest version. They confirmed that the version they had was the latest, and reported that it was broken and communications errors were present. Other users mentioned that 8.7 had issues with hyphens in server names and that CUADMIN is no longer used in 8.8. Backing-up the 'C:\program files\Smart-x' folder was recommended, and the user was suggested to wait for more information. All users thanked each other for their help.

Read the entire article here...


Monitoring Trigger Not Working for Information Events

Posted on August 15, 2023

A user asked about a monitoring trigger which only works for error events, and a workaround was suggested - creating a scheduled task which is triggered by the information event. This task then creates an error or warning event. The Academy can be found at https://cuacademy.controlup.com/

Read the entire article here...


Best Practices for Upgrading ControlUp on a New VM

Posted on June 22, 2023

Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.

Read the entire article here...


Looking for tips on troubleshooting Protocol latency issues?

Posted on June 21, 2023

This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.

Read the entire article here...


Do ControlUp Monitor’s Activity Files Auto-Delete, or Should We Manually Clear Them for Space?

Posted on April 17, 2023

Hi guys happy Monday, sometimes we are running out of space in CU monitors C drive due Activity files growing so I was wondering if anybody knows if act...

Read the entire article here...


When do Backup Files get zipped and moved to the Backup folder in ControlUp Real-Timne DX?

Posted on February 2, 2023

A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?

Read the entire article here...


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