This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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CPU Related Training & Support Archives
CPU training and support-related archives from inside the ControlUp Community on Slack.
Sivan’s “Did You Know”: Edge DX Dashboards?
This weeks Did You Know focused on Edge DX's dashboards, in particular "Applications- Performance", which offers a graph of applications by frustration. @member thanked for the treat and wished everyone happy holidays.
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Viewing and Acknowledging Alerts in ControlUp Solve/Dex
A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.
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Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Investigating Performance Issues with Teams on W2019 PVS Machines
The head of IT reported extreme slowness of Teams in his W2019 PVS shared machines since the beginning of the week. Insights showed high latency and low protocol bandwidth in the historical data but no CPU or memory peeks were seen. It was suggested to look at real-time performance views on his machine, and consider upgrading to the latest ControlUp version 8.8 to check all FSLogix metrics.
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Alert for CPU Temperature in ControlUp
A user asked how to create an alert based on CPU Temperature. It is not collected by default but can be put in a custom index for Macs by using the output from the 'sudo powermetrics' command.
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High User Input Delay Issues: Patch Windows OS and Adjust CPU Priority
The user was asked if the high User Input Delay (UIP) was due to infrastructure issues or the Microsoft counter, and @member recommended patching Windows OS if there is a memory leak in ControlUp agent, as well as comparing session count/CPU usage and reducing CPU priority of non-critical processes. The user thanked and will patch as soon as possible. More information can be found in the article at https://support.controlup.com/docs/microsoft-known-issue-user-input-delay-counter-may-cause-handle-leaks-in-controlup-agent.
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Performance Monitor Counters – An Overview
@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).
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Investigating Input Delay Causes using ControlUp
A user wanted to understand the cause of an input delay (measured at 60s), but the CPU said 21%, hover-over didn't show anything, and active processes revealed nothing more than 0%. The suggestion was to look at the process_stops index, but there is no way to add this into an alert for easy identification.
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Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Read the entire article here...