One of the many things I love about bringing together a bunch of excellent techies in a room is the knowledge that is created!Just yesterday, a member posted in the ControlUp Community that they need a way to capture and report on remote employee’s network issues regularly. Within a few minutes, one of our technical rock stars responded by pointing the member in the right direction, hopefully helping them solve the problem.You…
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CPU Related Training & Support Archives
CPU training and support-related archives from inside the ControlUp Community on Slack.
Missing “Max” columns in Insights Host Statistics report
A user reported that the Host Statistics .CSV file from Insights no longer contains the "Max" columns. They asked if there is another report on Insights that can provide this data. Another user suggested changing the settings to "max" to see the maximum values again. No resolution is yet known.
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Understanding DEX User Session Details – Explaining CPU Utilization Percentage Breakdowns
A discussion about the DEX User Session Details reports showing 2 lines on the CPU graph - 1 for computer % utilization and 1 for user %. The user was asking for clarification on what these percentages mean. Another user explained that the user % represents the portion of the CPU utilized by apps launched by the user and their desktop, while the computer % also accounts for the resources needed to keep the OS running. The discussion also touched on how these percentages are broken down on a VM with multiple CPUs assigned and the use of "host machine" in the description. It was mentioned that the computer % will also factor in the usage of other users and system processes on multi-user systems.
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How to Export Data into Files using ControlUp Trigger
A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Improving Reporting in ControlUp: Addressing Skewed Numbers and Adding More Features
Users in a Slack discussion talked about challenges in using the "Reports" section of app.controlup.com, where time frames can be selected. One user pointed out the issue of skewed numbers due to idle times, suggesting a possible feature for defining "hours of the day." Another user suggested finding a solution outside of ControlUp using CSV files and Excel formulas. @member noted a possible upcoming feature for working day and working out in H2/24. The discussion also touched upon the use of "95% percentile" and "sizing recommendations" in multi-session environments. @member also suggested considering memory spikes in recommendations, and ensuring consistent graphics across pools of servers.
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Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Improving VDI Reports in DEX v9.0 – Max CPU Load Visibility on ControlUp
A user asked if the VDI reports in DEX v9.0 have the ability to show the maximum CPU load of all processes on a machine. The current view only shows average values for individual processes over a 5-minute period. The ControlUp team will look into displaying the maximum and minimum CPU usage data on the UI.
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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM
A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.
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Generating Sizing Recommendation Reports with ControlUp
A discussion was held about generating a sizing recommendation report on app.controlup.com. It was noted that the report only includes CPU and memory metrics, while disk size and free space are not available. Adding disk metrics is on ControlUp's roadmap, but it's unclear when it will be implemented. In the meantime, users can access historical data for disk usage through powershell or Power BI. There is no disk-specific historical data available currently.
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Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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