Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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Databases Related Training & Support Archives
Databases training and support-related archives from inside the ControlUp Community on Slack.
How to Select Storage Region and Understand Security in ControlUP (Cloud)?
A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.
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Read the entire article here...
Is there a ControlUp script to reset the hypervisor connection of VDIs with a specific power state?
Hello, I am not a developper, I can run a small quick and dirty script I wrote but I wish there was a proper script to reset the hypervisor connection o...
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Read the entire article here...
How can one access the ControlUp scripts database from an on-premise console without Internet access?
A user asked how to access the ControlUp scripts database from their on-premise consoles without Internet access. Suggestions included downloading the entire scripts database to the server or importing individual SBAs, with instructions and links to resources. Thanks to quick answers, the user is now ready to update the SBA and AAVE in their on-premise environment (https://support.controlup.com/docs/how-to-update-sba-and-aa-ve-in-an-on-premise-environment).
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Read the entire article here...
Retaining Historical Data of ControlUp Scouts from Deleted Hives
The discussion centered around the possibility of retaining the scout's historical data when a hive has to be deleted. Currently, a user can change the scout to a new hive but the data associated with the previous hive can't be retrieved. The user suggested having the option to group multiple EUC scouts into one widget and retain their results, to help monitor a large Citrix silo effectively. The speaker clarified that the feature being discussed is about running the same scout from multiple hives, rather than grouping tests for multiple targets into a single scout.
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Read the entire article here...
Trouble Targeting AD User Groups for the ControlUp Sentiment Survey Setup: Need Advice
Good day,
I am trying to setup a user sentiment survey for our customer. I encounter an issue while targeting a specific AD user group, I cant seem to t...
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Read the entire article here...
Export-CUQuery: Troubleshooting Outlook Crashes and Cleaning Results in Excel?
A user asked questions about using Export-CUQuery to filter Outlook crashes and problems - Wouter replied suggesting running the query on different monitors and checking data types. It was suggested that the events are kept in the monitor in-memory database for 60 mins by default.
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Read the entire article here...
Should the ‘Upgrade Existing DB’ Option be Used During the ControlUp Upgrade?
A user asked whether the 'Upgrade Existing DB' option in the COP installation wizard should be used during the upgrade. It is only necessary to use this option if the existing database is empty, otherwise the installer will detect the existing database and upgrade the schema to match 8.7 during the time of upgrade.
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Read the entire article here...
How to get more that 14 day of history in the ControlUp “Incidents” window ?
The user asked if there was a way to get more than 14 days of history in the ‘Incidents' window and more than 1-hour of history in the 'Events' view. The response was that ‘Incidents’ this is not possible, however ‘Events’ can be increased by increasing RAM, which will increase the console footprint. The user then asked if a feature request could be sent for ‘Incidents’ history window. The response was that this could be done, although the audit data can be sent to syslog server in order to query for more than 14 days.
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Read the entire article here...
Where Does ControlUp Solve Get Its Data?
A user asked why Solve was displaying data and where it was being sourced from - it was clarified that it came from Monitor In-RAM DB and could also be accessed programmatically with the Monitor Cluster Cmdlets.
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Read the entire article here...