A user asked whether it was possible to automate the process of disabling maintenance mode on virtual desktops. Suggestions include marking the systems by using the eventlog, using registry keys for non-persistent systems, and using a local database. Citrix's Load Index was mentioned as a simpler solution, and it was clarified that it uses CPU, RAM, and maximum user numbers to calculate the effective load. ControlUp Automation and Citrix Virtual Apps and Desktops Policy Settings were both suggested as useful solutions.
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Databases Related Training & Support Archives
Databases training and support-related archives from inside the ControlUp Community on Slack.
Switching ControlUp COP Server from Light to Production Mode
A user has a ControlUp COP server in light mode and needs to switch to production mode, but is facing an error when clicking the 'Production Mode' button. Support suggested using a tool to decrypt the SQL connection string and editing it manually, or nuking the installation and reinstalling in production mode. The user confirmed they had installed in light mode due to not having an available database at the time.
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Read the entire article here...
Issues Setting Up ControlUp with Split Accounts
A user was setting up ControlUp with split accounts and was facing issues when connecting with the console. It appeared that the impersonation activity was using the wrong account, causing access denials. Support explored the issue but couldn't find a rootcause. It turned out changing the account for a specific application pool in IIS to the SVC_CU_DB account fixed the issue, suggesting it was an installer problem. An event log in security was making logon failures with a STATUS_WRONG_PASSWORD code.
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Read the entire article here...
Best Practices for Upgrading ControlUp on a New VM
Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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Read the entire article here...
How to Select Storage Region and Understand Security in ControlUP (Cloud)?
A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.
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Read the entire article here...
Is there a ControlUp script to reset the hypervisor connection of VDIs with a specific power state?
Hello, I am not a developper, I can run a small quick and dirty script I wrote but I wish there was a proper script to reset the hypervisor connection o...
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Read the entire article here...
How can one access the ControlUp scripts database from an on-premise console without Internet access?
A user asked how to access the ControlUp scripts database from their on-premise consoles without Internet access. Suggestions included downloading the entire scripts database to the server or importing individual SBAs, with instructions and links to resources. Thanks to quick answers, the user is now ready to update the SBA and AAVE in their on-premise environment (https://support.controlup.com/docs/how-to-update-sba-and-aa-ve-in-an-on-premise-environment).
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Read the entire article here...
Retaining Historical Data of ControlUp Scouts from Deleted Hives
The discussion centered around the possibility of retaining the scout's historical data when a hive has to be deleted. Currently, a user can change the scout to a new hive but the data associated with the previous hive can't be retrieved. The user suggested having the option to group multiple EUC scouts into one widget and retain their results, to help monitor a large Citrix silo effectively. The speaker clarified that the feature being discussed is about running the same scout from multiple hives, rather than grouping tests for multiple targets into a single scout.
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Read the entire article here...
Trouble Targeting AD User Groups for the ControlUp Sentiment Survey Setup: Need Advice
Good day,
I am trying to setup a user sentiment survey for our customer. I encounter an issue while targeting a specific AD user group, I cant seem to t...
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Read the entire article here...
Export-CUQuery: Troubleshooting Outlook Crashes and Cleaning Results in Excel?
A user asked questions about using Export-CUQuery to filter Outlook crashes and problems - Wouter replied suggesting running the query on different monitors and checking data types. It was suggested that the events are kept in the monitor in-memory database for 60 mins by default.
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Read the entire article here...