The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
Read the entire article here...
Dell Related Training & Support Archives
Dell training and support-related archives from inside the ControlUp Community on Slack.
Securing Laptops with ControlUp and other Options
A discussion took place about different security options for laptops, specifically a method to prevent bootup in the event of theft. It was mentioned that ControlUp does not have this feature, but there is a user voice open for it. It was also suggested to use MDM or Intune for this purpose, but it was noted that a script will not run if the agent cannot communicate with the device. Some laptops have Absolute software built-in for this purpose. Another possible solution is using BitLocker with TPM+PIN, but it is important to ensure proper policies are in place for it to be effective. URL mentioned: www.absolute.com
Read the entire article here...
Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
Read the entire article here...
Read the entire article here...
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
Read the entire article here...
Read the entire article here...
Deploying remoteDX on Wyse 3040 without the Wyse Device Manager
A user asked about deploying remoteDX on a Wyse 3040 without using the Wyse Device Manager. Another user suggested using the WNOS.ini file and loading packages from an FTP or HTTPS location. A Dell support manual was provided for more information.
Read the entire article here...
Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
Read the entire article here...
Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
Read the entire article here...
Read the entire article here...
Does ControlUp Remote DX Work on ThinOS Devices?
While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
Read the entire article here...
Read the entire article here...
Dell Wyse Thin Clients stopped receiving ControlUp Remote DX information since updating to the latest firmware
A user reported that the ControlUp agent was not working with the Dell Wyse ThinOS 2303 firmware and mentioned that Dell may need to be involved with the new update. It was suggested that a Dell case should be opened. After some further investigation, the user found that a module.ini setting had been added which caused the ControlUp agent to not load, and removing the entries fixed the issue.Title: ControlUp Agent Not Working After Dell Wyse ThinOS 2303 Firmware Update
Read the entire article here...
Read the entire article here...
Can ControlUp Remote DX be Installed on Dell Devices?
A user asked if the ControlUp Remote DX can be installed on Dell Thin Clients and Dell Wyse 5470 laptops - @member and @member confirmed that this was not on the supported list but that the integrated OS from https://www.dell.com/support/home/en-il/product-support/product/wyse-3040-thin-client/drivers# can be installed, with the RemoteDX, but not EdgeDX. @member helped clarify this, for which they were thanked with a beer.
Read the entire article here...
Read the entire article here...