A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Dell Related Training & Support Archives
Dell training and support-related archives from inside the ControlUp Community on Slack.
Deploying remoteDX on Wyse 3040 without the Wyse Device Manager
A user asked about deploying remoteDX on a Wyse 3040 without using the Wyse Device Manager. Another user suggested using the WNOS.ini file and loading packages from an FTP or HTTPS location. A Dell support manual was provided for more information.
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Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
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Does ControlUp Remote DX Work on ThinOS Devices?
While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
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Read the entire article here...
Dell Wyse Thin Clients stopped receiving ControlUp Remote DX information since updating to the latest firmware
A user reported that the ControlUp agent was not working with the Dell Wyse ThinOS 2303 firmware and mentioned that Dell may need to be involved with the new update. It was suggested that a Dell case should be opened. After some further investigation, the user found that a module.ini setting had been added which caused the ControlUp agent to not load, and removing the entries fixed the issue.Title: ControlUp Agent Not Working After Dell Wyse ThinOS 2303 Firmware Update
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Can ControlUp Remote DX be Installed on Dell Devices?
A user asked if the ControlUp Remote DX can be installed on Dell Thin Clients and Dell Wyse 5470 laptops - @member and @member confirmed that this was not on the supported list but that the integrated OS from https://www.dell.com/support/home/en-il/product-support/product/wyse-3040-thin-client/drivers# can be installed, with the RemoteDX, but not EdgeDX. @member helped clarify this, for which they were thanked with a beer.
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Resolving Issues with RemoteDX on Dell ThinOS
A user was trying to test the RemoteDX feature on Dell ThinOS to view WiFi Signal, SSID and Radio Type but was not getting any data. Landon suggested there was an issue with the ThinOS build and needed to be updated to support FreeBSD. The user was running build 2211 which is the first version to support ControlUp. To fix the bug the package needs to be updated.
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How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Read the entire article here...