A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Google Chrome Related Training & Support Archives
Google Chrome training and support-related archives from inside the ControlUp Community on Slack.
Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Read the entire article here...
Issues with Using ControlUp Solve on iPad
The discussion centers around the issue of being unable to use Solve on an iPad. Some users suggest using Safari instead of Chrome, but others note that Apple may restrict other browsers to only use the Safari engine. It is suggested that a more mobile-friendly web interface could be helpful. Generally, the conversation is focused on finding solutions for accessing Solve on an iPad.
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Read the entire article here...
How to Fetch Default Reports in ControlUp with an API Key
A user asked for help with fetching the default report for applications on ControlUp. Another user suggested using an API key and provided a sample API request. The user had already tried inspecting the element and network tabs without success.
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Read the entire article here...
Troubleshooting ControlUp EdgeDX Portal After License Reactivation
A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
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Read the entire article here...
Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Understanding App Load Time in ControlUp
A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.
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Read the entire article here...
HTTP Scout Fails With Status Code 200 OK
HTTP Scout check failed with a status code of 200 OK and a pattern of "{“status”:“ok”}". The scout had been functioning correctly for several weeks and tests on other custom, public, and servers are working, but the scout does not. When testing in a browser, the user gets the result of "{“status”:“ok”}" which clears when removed and then recreated. A fix is in process and Ehud has offered to provide logs if needed.
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Read the entire article here...
How to use ControlUp Edge DX to create a report of installed BIOS versions of your devices?
A user asked about creating a report to display machine name, model, and BIOS versions, and was advised to use Edge scripting and SIP DATA tags to convert WMI objects to JSON. To make sure the data is current, they were also advised to overwrite the data each time, and to use their own index. Certifications were also recommended. The article at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell was provided for reference. The user ultimately managed to create the desired report.
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Read the entire article here...
What is the Highest I/O Process Consumer in an Environment?
A user asked about the highest I/O process (IOPS) consumer in their environment and found the software reporter as a Google Chrome "Extra". It was clarified that the IOPS indicator on the current Insights report referred to both disk and network IOPS, and that this is distinguished in the upcoming "Streaming" App Trends report, with accompanying charts. The new version is awaited.
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Read the entire article here...