A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
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Read the entire article here...
Troubleshooting AppX Load Packages in ControlUp
A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
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Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...
Troubleshooting Web Transactions in Scoutbees
Users discuss setting up a web transaction in Scoutbees. One user successfully records the session but gets a pop-up about missing data when trying to test it. They mention testing in an EUC environment and trying from both custom and cloud hives. Another user suggests the issue could be related to the username or password field and encourages them to open a support ticket. The discussion includes screenshots of the error message and suggests upgrading to the newest hive.
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Read the entire article here...
Troubleshooting Triggers in ControlUp: Event Log Compatibility and Future Updates
A user was having trouble setting up a trigger and asked for help in the Slack channel. After some discussion and clarifications, it was determined that the event logs in question were not compatible with the trigger feature in ControlUp. The user can try again in the future when a new technology is implemented.
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Read the entire article here...
Report on Reconnecting CVAD Sessions Longer Than 2 Hours
The users discuss ways to get a report on CVAD sessions that reconnect after 2 hours of disconnect time. One suggestion is to create a trigger on idle time and another is to use the session activity reports for more specific information. However, the reporting process may be slow in larger environments. Resource usage information is also shared.
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Read the entire article here...
How to Create a Custom Report in ControlUp for Devices
A user asked where to find the option for creating a new custom report under Devices. Another user suggested that it should be located under the gear icon, and if permission changes prevented the user from seeing it, they should check the DEX audit log icon on the side. The issue was resolved.
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Read the entire article here...
Creating an Alert for Windows 11 Upgrades Using SCCM and Event Logs
The members of the ControlUp community discussed creating an alert for when users upgrade to Windows 11, and potential methods to determine this information. There was talk of using SCCM for confirmation, querying event logs, and even using a custom script that was shared in the text. The script was described as an experiment that the user can share if others are interested.
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Read the entire article here...
Troubleshooting Missing Metrics in ControlUp – FSlogix Upgrades
After upgrading to the most recent version of FSlogix (hotfix 4), a user noticed that some metrics were missing from the VDI console. QA was asked to verify the issue, and after providing more details, it was found that the metrics were related to a trigger from Event ID 25 in the VHDMP log. The user was advised to open a support ticket for further assistance.
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Read the entire article here...