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Physical Desktops Related Training & Support Archives

Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.

Stopping Agents from Sending Process Info on wfica32.exe in EdgeDX

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A user asked about stopping the agent from sending process information on wfica32.exe in EdgeDX. A response explained that this may be due to two separate data collection cycles and suggested checking if Citrix HDX Engine appears in the Employee / End User Activity reports. The Edge DX team confirmed that these are two separate data collection methods and excluding the process from custom settings will not exclude it from the End User Activity index / reports.

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Can ControlUp provide an online repository for agents to access files?

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A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.

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Improving Troubleshooting with Bluetooth Signal Strength in Remote DX

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A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.

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Troubleshooting SecureDX Agent Installation

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There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.

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Troubleshooting App Crashes on Windows 11 Devices

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Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.

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How to Group Devices in ControlUp for Running Scripts on Multiple Devices

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A user inquired about grouping devices for running a script on 3000 impacted devices and EdgeDX's capabilities for creating a group or importing a device list file. A colleague confirmed that groups and tags can be created and shared a link to documentation on organizing devices. Another colleague suggested using scripts or the API for setting tags or device groups and shared a link to a useful script library. The user expressed gratitude for the information.

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ControlUp Edge DX Alert Issue Resolved

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Several users reported an issue with ControlUp Edge DX this morning. They were unable to see System Events, even though they had admin rights. A ticket was logged for this, and the issue was reproduced and fixed by the ControlUp team. It was suggested that the problem may have arisen due to a mismatch between UI and API.

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