After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
Tracking Network Performance for Users on Specific ISPs in ControlUp
A user asked if ControlUp can track network performance for users on certain ISPs, specifically MTN in JHB and CPT which have reported issues. Other users suggested building a report from the device_status table to filter for latency and ISP. Live data may also be available from this table.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...
Using Copilot to Create a Script for Identifying Mobile Devices in ControlUp
A user shared a script created with the help of Copilot, intended to identify devices that have moved a certain distance based on location information stored in the Edge DX location_info index. The message includes a demo video, screenshots, and the script itself with comments. It is noted that the script was developed in python with Copilot's assistance. It is also mentioned that this is a script that can be used outside the product, using data from within the product. The script may need adjustments for different environments and variables. Some users expressed excitement and offered feedback on potentially improving the script. One user also mentioned their 50th birthday.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Guidance for installing MacOS EdgeDX silently
A user raised a query about guidance for MacOS EdgeDX (SIP Agent), particularly about the PPPC payload and notification suppression payloads. They want to install EdgeDX silently. Another member mentioned a workaround for the network filter and will share information about the PPPC profile.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...