A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Scheduled Triggers in ControlUp
Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.
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Read the entire article here...
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Read the entire article here...
Automating Server Names in PowerShell Scripts Using ControlUp
A user is asking for help with a PowerShell script, specifically on how to automate getting the server name from ControlUp for actions performed on the server. Suggestions were provided to utilize arguments and the ControlUp support documentation at https://support.controlup.com/docs/script-based-actions-sba
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Read the entire article here...
Issues with Trigger Alert and Starting Services in ControlUp
A user ran into issues with their trigger alert that was supposed to automatically start several services, but only two of them were able to be accommodated by ControlUp. The trigger was set up as a "Process Ended" trigger. Another user suggested trying a script-based action and shared a link to support documentation. The original user will try setting up a new trigger using "Scheduled Task" in hopes that it will work.
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Read the entire article here...
Exporting Built-In Reports with the ControlUp API
A user asked how to export built-in reports via the ControlUp API. Another user suggested using an aggregation on device name and disk usage, which can be found in the browser's developer tools. The API can be accessed at api.controlup.io.
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Read the entire article here...
Automating Logoff of Old Horizon Sessions with ControlUp
Some users discuss using ControlUp to automate the logoff of old sessions in Horizon. One user suggests using a trigger pack with adjustable time to log off sessions after a certain period. Another user recommends building an sba that uses the invoke-cuaction for the horizon forced log off action.
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Read the entire article here...
Improving Survey Sentiment Features in ControlUp
A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.
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Read the entire article here...
ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services
ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.
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Read the entire article here...
Running Scripts at System Startup in ControlUp: A Guide
A user asked for assistance in running a script action at system startup for virtual devices, specifically with needing a service restart 3-5 minutes after startup. A suggested solution was to create an advanced trigger for machines with triggerable uptime of 10 minutes or less. The user was grateful for the help offered and was encouraged to reach out again if needed.
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Read the entire article here...