A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Clarifying Output and Index Configuration for “Windows Secure Boot Certificate Expiration Remediation” Script
A discussion about the "Windows Secure Boot Certificate Expiration Remediation" script started, as a user had concerns about the output and index configuration. Another user clarified that the script only sends an Event block to the device events page, while the status script writes to an index. Additionally, the output may not be visible if it is not in the SIP EVENT region.
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Read the entire article here...
Collecting Pending Reboot Information in ControlUp
A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.
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Read the entire article here...
How to Resolve Issues Manually Running Workflows on ControlUp.
A user asked about having issues manually running a workflow and received a solution from another user. The issue was caused by a new feature that allowed remote management, which left the "Run Flows" box unchecked. The user resolved the issue by cloning the Admin role and selecting the necessary checkboxes. The issue has now been resolved.
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Read the entire article here...
Troubleshooting Login Slowdowns: How ControlUp Can Help
A user asked for help with login slowdowns and received suggestions to use CU4VDI trigger to run the ALD script, deploy ControlUp Disk Monitor, and run API queries to gather data. The AI Assistant or Claude/Gemini/ChatGPT can be used to correlate the data and determine the root cause of the issue. The ControlUp PS team is also available for assistance.
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Read the entire article here...
Copying Custom Roles Between ControlUp Tenants Using REST API
A user asked for help with copying custom roles between tenants using the ControlUp REST API. Other members offered assistance and resources, such as the API endpoint for copying tenant data and offering to help troubleshoot any issues. It was noted that this feature is primarily for MSP-enabled tenants but can potentially be used for non-MSP organizations as well. One user shared their experience using this feature for customers. The original user thanked the community for their contributions. A ControlUp support team member mentioned that they are an MSP customer and will try using the copy edge tenant data API endpoint for this task. They also mentioned a workaround they found using the REST API menu.
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Read the entire article here...
Utilizing Jira Service Desk integration and obtaining user information from alert events in ControlUp
Several users discussed successfully using the Jira Service Desk integration in a workflow, with specific fields being required in the Jira ticket. Suggestions were offered on which endpoint to use and a payload example was provided. A user also asked about obtaining UPN or employee information from an alert event. It was suggested to use a list device node. The original post included JSON and a URL to ControlUp Academy.
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Read the entire article here...
Widget Wednesday #13: Dashboard Updates, Copilot Readiness, and Boot Migration
Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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Read the entire article here...
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...