Troubleshooting Edge DX Conflicts in ControlUp

After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.

Read the entire ‘Troubleshooting Edge DX Conflicts in ControlUp’ thread below:

i cloned a VM and forgot to remove Edge DX first. I removed it and secure dx from both and reinstalled but it seems to still have a conflict. I only see one of them in the console and the stats seem to be intermingled like it thinks 2 machines are one. How can i clear that out.?

I’ve had luck resolving that by clearing this folder after uninstalling edge and the agent manager C:\ProgramData\ControlUp\EdgeDX

actually now that I’m thinking about it, might have been C:\ProgramData\Avacee

i uninstalled Edge and Secure DX and deleted the folders and they came back on reboot.

guessing i might have to uninstall from both and delete folders

the one i uninstalled shows up 2x now:

you can just uninstall from the new one remove the Avacee folder and reinstall, that should trigger it to be viewed as a fresh install

We ran into this like a year ago and it was tied to the device ID being cached in that folder. Another option is to install with the REGISTERWITHNAME=1 switch which tells edge to use the device name rather than guid as the unique identifier

This walks through gold images for non persistent VDIs but if you are confident you aren’t going to have duplicate machine names you could probably do something similar.

https://www.controlupcommunity.com/installing-controlup-edge-dx-on-nonpersistent-vdi-images/

here is what i did:

• Deleted From Edge DX console

• unintalled edge and Secure DX from programs and Features

• Deleted the C:\ProgramData\ControlUp\Edge Dx and C:\ProgramData\Avacee folders

• Rebooted

Logged in to both (did not reinstall) and all those folders were recreated and they are in the Edge DX console as expected:

these are persistent VDI desktops

did you uninstall the agent manager?

and like this in secure DX

I would assume the agent manager will reinstall controlup

ok, uninstalled Edge, Secure and agent manager and deleted those folders.

running the edge dx installer and it already has the tenant name and reg code populated. which i don’t think it did when originally installed.

Looking at DEX now

ugh:

Isn’t that what you wanted, it added the machine

not 3 times

i did the process 2 more times and so far it looks to be in a good place. is it Friday Yet? lol

uninstalling and clearing those tokens doesn’t remove the device from the backend, that would need to be done via the management consoles or API calls. Clearing that token really just gets edgedx to see the install as a new machine so a new instance will be listed in the console.

i deleted from the console as well as uninstalled locally as well as deleting program data folder. it still got he tenant and reg code from somewhere. looks to be all set now.

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