Troubleshooting Linux Device Username Display Issue

A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.

Read the entire ‘Troubleshooting Linux Device Username Display Issue’ thread below:

Good day

Finally got the linux device online again , but now its not showing a user , even though the users is logged in as we are on a teams call

Morning Eugene… I’m seeing the same behaviour on my test machine… I’m going to report it on our internal Slack channel but please create a support ticket mentioning this thread as a reference.

Thank you

and will do

Seems that the site was down

you should have received an email since we moved from Salesforce to Zendesk our ticketing system…

But easiest way to open a ticket is to send an email to support@controlup.com

Noted , thank you

No emails yet

Sorry about that… @member can you check this?

Morning gentlemen!

The notifications went out ONLY to customers with open cases and we redirected a few pages. I will say that NOW the easiest way is to login/create your support account https://help.controlup.com/

We’re less than 24 hours into the cutover period but once we’re ready (ironing the few wrinkles) we’ll be announcing the change to all customers. Plus we’ll promote the new enhancements 😉

Eugene let me know if you need help

Merci @member

Hello @member

Thank you for the reply , for now i just want to know that a call is logged 🙂 so that the team can have a look at the linux user not showing

Thank you

I will go ahead and create a case for you now. You’ll receive the notification soon

Thank you Tony

@member could you please send us the output of the folowing command:

sudo /usr/bin/who

Sure will do , will be in the morning, currently 1 AM in SA

Yeah I know 🙂 It’s midnight here 🙂

We found what may be the root cause: Wayland… On my lab if I switch to X11, it shows the username. The PM confirmed me Wayland was not (yet) supported.

To switch back to X11:

sudo nano /etc/gdm3/custom.conf

And uncomment the line

WaylandEnable=false

Reboot and it’s done

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