The discussion inquired about the functionality of ControlUp Academy, a training platform that offers free self-training and instructor-led content. Certifications from ControlUp are also available. Suggestions were given on how to filter out machines without the agent in order to properly run a PowerShell script on all machines. Additionally, it was recommended to disconnect from all extensions and connect to a specific folder in order to avoid complications with unmanaged machines. Local machine accounts are used when running a script, but the agent must be connected to the tree for it to function properly.
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Linux
ControlUp Remote Shell Screen Discussion
A discussion took place about the remote shell screen in ControlUp - one user suggested adding an option for customizing the screen size. It was mentioned that the screen size can be adjusted through resolution or using the zoom button. The function works well with remote control from Mac to Windows or Linux, and also from Windows to macOS. However, some users experienced a fixed screen size depending on their resolution.
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Read the entire article here...
Using x11vnc for Remote Control on Linux within ControlUp
The use of x11vnc for remote control on Linux devices is discussed. The team members mention that the requirement has always been present and that it is necessary to have outbound communication. The script for x11vnc installation is provided and there is also a link to the documentation.
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Read the entire article here...
Addressing a Tenable Finding for ControlUp Agent Manager Service at ControlUp
A Tenable finding involving the ControlUp Agent Manager Service was discussed. A new agent manager was built and tested in order to address the issue. A link to the new agent manager was provided, and one member offered to test it out. A user also asked if the permission change was necessary, and the new version of the agent manager showed that the issue was fixed. The agent manager was eventually to be deployed within 24 hours. The Tenable finding was requested to be rerun to confirm if it was resolved.
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Read the entire article here...
Troubleshooting Linux Device Username Display Issue
A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.
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Read the entire article here...
Troubleshooting ControlUp Edge DX Error on Ubuntu Device
A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com
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Read the entire article here...
Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Read the entire article here...
Stress Testing Tool Recommendations for Generating High Usage in ControlUp
A user asked for recommendations on stress testing tools and generating high CPU/RAM/network usage. Suggestions offered included Notepad for increasing memory, CPUStress, LoadGen, SimLoads from eucscore, a PowerShell script for maxing out all but one of the CPU cores, and a Linux command to generate a single thread of stress. The G0-EUC team use LoadGen for their research and the post also provided a link to their testing methodology.
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Read the entire article here...
Filtering Alerts for Microsoft Windows, MacOS, and Linux Devices
A user encountered issues with alerts for Microsoft Windows, macOS, and Linux devices. It was suggested that they use a filter called 'Platform' in the Device Platform selector field and add a condition for os_name to the alert. As a side note, the value 2 corresponds to Mac and 3 corresponds to Linux.
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Read the entire article here...