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Linux

Troubleshooting ControlUp Edge DX Error on Ubuntu Device

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A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com

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Troubleshooting Video Latency on Non-Persistent VM with ControlUp

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A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.

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Stress Testing Tool Recommendations for Generating High Usage in ControlUp

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A user asked for recommendations on stress testing tools and generating high CPU/RAM/network usage. Suggestions offered included Notepad for increasing memory, CPUStress, LoadGen, SimLoads from eucscore, a PowerShell script for maxing out all but one of the CPU cores, and a Linux command to generate a single thread of stress. The G0-EUC team use LoadGen for their research and the post also provided a link to their testing methodology.

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Using Automation to Assign Dynamic Groups in ControlUp

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It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.

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ControlUp and FIPS Compliance: Progress Towards Certification and Security Efforts

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A user asked about FIPS compliance with ControlUp, and the response was that ControlUp is likely closer to FIPS compliant but not certified. This is due to the way the registry key in Windows works, requiring only certified modules. ControlUp's security can be seen on https://www.controlup.com/controlling-your-security/, with different components in the process of certifying for FIPS 140-2. IOP being a Linux appliance, and COP being a webservice, the explanation does not directly apply to them.

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