The team discusses a location issue, with one user’s location showing up incorrectly. They speculate that the location may be based on the user’s ISP address or obtained by the user’s device. It is also mentioned that the red icon should show the location obtained by the user’s device. The discussion does not provide a definitive solution.
Read the entire ‘Troubleshooting Location Issues in ControlUp’ thread below:
Anyone know why this happens ? Hes definitely not in a war zone
depends on how the location is determined, if it’s based on ISP address geolocation databases are used and those can be wrong
It’s coming from a central ip that hundreds are using. Only his device is showing there
When you hover over the red icon, does it show location obtained by device?
In which case the location is provided by the operating systems location services, not the IP address
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