A user asked for help with data not updating on DEX for some machines and observed outbound connection problems. Another user suggested turning off the default setting for enabling outbound connection in the console and restarting the monitors. This should fix the issue.
Read the entire ‘Troubleshooting Data Not Updating and Outbound Connection Problems in ControlUp’ thread below:
Hello All – I am dealing with an issue on our environment (9.0) where the data on DEX for some machines is not updating. I have restarted the monitors but the issue seems to persist. I am observing several events from the agents where they report outbound connection problems. Restarting to agents or monitors seems to get some things flowing for a while. Monitors are all green and streaming. Also ran the connection check tool and everything passed.
Have you turned off enable outbound connection in the console settings? It’s on by default.
Currently is on (default).
Turn it off and restart the monitors. It should fix the issue.
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