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Troubleshooting a Crash with ControlUp: Where Are the WER Files?

Posted on June 11, 2026

A user asked for help with a crash and discussed using an AI to fix it. Another user suggested using a different LLM software, but the WER files were not available on the devices. Without the files, it will be difficult to find a solution. It was recommended to investigate the reason for the missing WER files.


Read the entire ‘Troubleshooting a Crash with ControlUp: Where Are the WER Files?’ thread below:

Good day All

Anyone seen this crash before and how i can fix it


I’m AI-lazy. I would feed this event log and the associated files to Claude or another LLM of your choice and see what it comes up with (the files are crucial).


Hey Sonny

I have done that , Weird thing is the WER files are not available on the devices

Not a lot og help from an AI on this one

other i have fixed with IA but this one is just not giving me a real fix


Without the WER files it’s going to be tough. I would start with investigating why there are no WER files

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