The user was asking if an IGEL custom partition for Edge-DX persists reboots and auto updates, and both are confirmed. The upcoming OS12 app portal app will also auto update depending on UMS settings, and customers just need to check the “auto update” box.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Documentation on Encryption of Data Sent to AWS from Monitors
The user asked for documentation regarding the encryption of data sent to AWS from monitors. It was suggested to check out https://support.controlup.com/docs/controlup-architecture-security-concepts. All data is encrypted with the Rijndael algorithm (AES) with a 128-bit encryption key. Depending on the mode either ControlUp Cloud servers or local storage will be used to store the key.
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Read the entire article here...
Timeout Guidelines for Running Scripts with ControlUp
A user asked about recommended timeout when running a script - ControlUp suggested that for simple scripts, 60-120 seconds should suffice, but for more complex scripts, longer timeouts can be set. Depending on the complexity of the Script, averages can be gathered to configure the timeout. The Support page for Script Configuration Options is https://support.controlup.com/docs/scripting-guide#script-configuration-options.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Offers UC&C Integration and More
This week's feature is found in Physical End Points & Apps and requires a specific license. ControlUp also offers UC&C Integration to monitor Teams and Zoom calls. For more information, the article https://support.controlup.com/docs/ucc-getting-started can be used to get started.
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Read the entire article here...
Admin Rights Required for Upgrading the ControlUp Monitor?
The user asked if administrative privileges were required to upgrade the monitor from the console on another VM, and if they were needed for the one-time upgrade from 8.6 to 8.7. It was clarified that the organization owner MUST be the first user to upgrade the Real-Time Console to version 8.8, but after that any user can upgrade to 8.8 with any admin rights; and the organization owner is only required for the initial upgrade from 8.6 to 8.7. A user can be added in "AD Connections" with admin rights to override the user used to upgrade the monitors.
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Read the entire article here...
Obtaining a CDF Trace with ControlUp Automation
A user asked if there is a built-in script to obtain a CDF trace remotely; another user suggested using the Processes/Run As command to achieve this. A script for this task was created but not added to the Community Library; it can be found at this link: https://github.com/Trentent/WorkInProgress/raw/master/CA%20-%20Citrix%20Database%20Down%20-%20Start%20CDF%20Trace.zip More information on ControlUp Automation can be found at this link: https://www.controlup.com/resources/blog/entry/controlup-automation-faster-than-a-human-augmented-troubleshooting/
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Read the entire article here...
Solving Internal Network Connectivity Issues from ControlUp
A user reported an issue when trying to run a network connectivity check script from ControlUp - a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Stress Level Calculator Setup and Assistance
ControlUp's Stress Level Calculator assists in defining thresholds for metrics in RealTime Console and Web Browser. More information can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2 and further assistance can be requested in this channel.
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Read the entire article here...
Where are ControlUp User Console Credentials Stored?
In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Read the entire article here...
Automating Mass ControlUp Agent Updates
A user asked about mass updating ControlUp agents, which can be difficult to do in the Console with too many connections. Suggested options included using SCCM and/or GPO deployment for non-persistent agents, and MSI installer for persistent machines. There are scripts available to clean any old agents and deploy the new agent, and registry flags can be added on the endpoint to facilitate an override when updating/uninstalling from Console. ControlUp is planning to add an "Agent Manager" in 9.0.
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Read the entire article here...