When using the EUC Sync script, a user found that the Folder Path was double nesting. It was suggested that they use Folder Mappings (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script#custom-folder-mapping) to map "EUC Environments" with "Horizon", so the Root-level can be pointed to. The user considered the suggestion and noted that the naming conventions were similar.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Upgrading an Alternate COP Server with ControlUp
The user experienced issues when upgrading an alternate COP server following instructions from the ControlUp On-Premises Upgrade Guide (https://support.controlup.com/docs/on-premises-upgrade-guide). After making a snapshot and backup of the database, they managed to loopback the alternate COP server and successfully upgrade it. It was suggested that the documentation should be updated to facilitate the upgrade process with an alternate server.
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Read the entire article here...
Requesting Historical Disk Usage in ControlUp
A user asked about the ability to view historical disk usage in ControlUp. To illustrate the need, the current monitoring solution and what would work in ControlUp was provided with screenshots. Sam suggested getting early access to the "sizing recommendations" feature if it isn't enabled yet. @member was mentioned as the contact for the early access and the user expressed thanks for the learning experience.
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Read the entire article here...
Investigating an Error Code in Citrix Broker Service Metric
A discussion was held to determine if an error code meant there was an issue, and it was concluded to reach out to support as the error was likely due to the lack of a metric from the Citrix Broker Service category in the Windows Standard Performance Monitor.
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Read the entire article here...
ControlUp Trigger for Disk Space Monitoring (Not System Drive)
A user asked about setting up a trigger to monitor disk space, not the system drive. The advice offered was to create an advanced trigger on logical/virtual disk and free space. The user had trouble getting the trigger to work and was advised to use two conditions: add disk is greater than 80 and change TO STATE to less than or equal to 80; and to not use the From State. Having trouble locating the drive was mentioned as an issue.
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Read the entire article here...
Can ControlUp Edge DX Limit Device View/Assist for Users/Roles?
A user asked if the Edge DX platform has the ability to limit devices viewable/assistable to a user/role. This can be managed on the dex platform (app.controlup.com), with more details available in the ControlUp support documentation at https://support.controlup.com/docs/users-and-permissions#roles-and-permissions.
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Read the entire article here...
Creating Reports on Device Network Connections with ControlUp Edge DX
A user asked if it is possible to create a report based on the last time a device connected to the company's network using EdgeDX. EdgeDX provides the 'netcfg_info' and 'location_history' indexes with information on the public IP and network adapter IP associated at that time. Alternatively, a script can be used to send data to a custom index when an internal IP address is reachable.
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Read the entire article here...
Can ControlUp Monitor Other UC Platforms?
The user asked if ControlUp can be used to monitor UC platforms other than Zoom and Teams, such as Ring Central. It was mentioned that platform-specific integration is required and ControlUp has plans to add additional platforms.
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Read the entire article here...
Collectively Improve Current ControlUp Functionalities with UserVoice Feature Request
A user sought the help of other ControlUp Citrix DaaS & ControlUp users in pushing for an improvement with regards to the current functionalities. A feature request was made on ControlUp UserVoice (https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/[…]ns/47371013-rewrite-all-controlup-scripts-for-citrix-daas). The user needed to modify an existing script ("Enable CVAD machine maintenance mode") to suit their DaaS environment. Guy is currently scoping out this work with an initial script.
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Read the entire article here...
Sivan’s “Did You Know”: Edge DX Dashboards?
This weeks Did You Know focused on Edge DX's dashboards, in particular "Applications- Performance", which offers a graph of applications by frustration. @member thanked for the treat and wished everyone happy holidays.
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Read the entire article here...