A user experienced issues connecting the ControlUp console to their Netscalers - data appeared successfully connected, but it was blank. Suggestions to help resolve included adding extra monitors, checking the data sources, and collecting a log from the ControlUp console. The user is planning to open a support ticket once the holiday break is over.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Finding User Roles and Permissions Settings in ControlUp Solve and DEX
A user was looking for user roles and permissions settings that they had set in Solve or DEX. It was pointed out that it is the "Use Solve" permission in the security policy that controls this. If using DEX, it can be accessed from the gear on the bottom left in app.controlup.com, under roles. The user found the settings successfully.
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Read the entire article here...
Sivan’s “Did You Know” – ControlUp FeatureTroubleshooting with Edge DX
Users discuss drilling down to Edge DX from the VDI web browser - this feature allows quick troubleshooting to identify the source of an issue. The requirements for this tool can be found on ControlUp's website.
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Read the entire article here...
Troubleshooting ControlUp Edge DX Error on Ubuntu Device
A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com
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Read the entire article here...
Manually Removing User Accounts Set up with SAML in ControlUp Platform
It was noted that user accounts set up with SAML must be manually removed if removed from Azure sync, as the user management does not currently have a sync with the directory or SAML IDP. ControlUp is looking into deeper integration in the future, with the possibility of adding a public API for user management. Furthermore, an ability to integrate with Entra ID is under consideration.
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Read the entire article here...
Check License Use in Horizon Environment with a ControlUp Script
A user asked how to use a script to check the license use for a Horizon environment and if it was possible to process the output further, for example to create a report. The reply suggested the user could go to the historical reports and look at the session count for the folder with Horizon machines.
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Read the entire article here...
Configuring SAML Login with Azure App Registration for Multiple ControlUp DEX Tenants
A user was trying to configure SAML login with Azure app registration for two ControlUp DEX tenants; however, the Unique Identifier was the same in both tenants. It was suggested to make the Relying Party Identifier either editable or unique per account. It was further suggested to use the same Azure Application in both DEX organizations settings, however, this would mean giving entry to all tenants. The user was informed that this is not yet possible but will be added to the next year roadmap.
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Read the entire article here...
Getting Help with Script in ControlUp Edge DX
A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869
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Read the entire article here...
Viewing Tree View Data of C Drive in ControlUp Edge DX
A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.
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Read the entire article here...
Resolving Double Nesting in EUC Sync Script Folder Path
When using the EUC Sync script, a user found that the Folder Path was double nesting. It was suggested that they use Folder Mappings (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script#custom-folder-mapping) to map "EUC Environments" with "Horizon", so the Root-level can be pointed to. The user considered the suggestion and noted that the naming conventions were similar.
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Read the entire article here...