The user asked if there is a script to close and delete the cache and cookies on the Microsoft Edge browser, and it was suggested that it is possible, with a link provided to the necessary folders. Clearing the folders is not always simple, as other software may use msedge.exe in the background, so users should be notified before making any changes. A possible solution is being worked on that would send a notification to the user to say the browser is attempting to be closed, and they will be notified when it is able to reopen.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Setting Different Permissions for Different Groups in ControlUp
The user inquired about setting different permissions for different groups, such as "Remote Control without user consent" for kiosk devices and "Remote Control with user consent" for other devices. It was suggested that the user have multiple roles, with Role 1 being assigned to the kiosk device group and Role 2 to all other device groups (excluding kiosk). The solution was confirmed to work for the user if the same set of permissions is applied to the roles.
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Read the entire article here...
Setting Up Different Permissions in Roles Feature in ControlUp
A user asked about setting up different permissions to different device groups in the roles feature - it is possible with one user having multiple roles, e.g. "remote control without user consent" on the kiosk device group and "remote control with user consent" on all other device groups. This was confirmed by the ControlUp team.
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Read the entire article here...
Restricting Access to ControlUp DEX Portal
A discussion arose about restricting access to ControlUp's DEX portal, such as with a specific client certificate, IP address or Azure hybrid joined client machine. Using SAML could be a solution as the service provider can deny access if criteria are not met, and IP restrictions are said to be arriving in the early months of 2024. The DEX login method "azure login" does not have further possibilities, but SAML does.
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Read the entire article here...
Restricting Access to the ControlUp DEX Portal
The user asked how to restrict access to the DEX portal - the solution provided is to use the SAML login and configure the service provider to only allow access from certain clients or IP addresses. This can be done with the Azure login option, and IP restrictions are on their way to DEX, estimated to be available in early Q1 2024.
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Read the entire article here...
Writing Data into Device Events from Scripts with ControlUp
It is possible to write data into Device Events from scripts that are not running from ControlUp Edge DX. The ControlUp Knowledge Base provides examples on how to do this, for both events and data. If a script is activated from within Edge DX, any data can be captured in Device Events. The KB article can be found at: https://support.controlup.com/docs/scripting-guide#data-collection
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Read the entire article here...
How to Change the Site for EUC Universal Sync Script in ControlUp?
A user asked how to change the site for the EUC Universal Sync script. The answer is to edit the sitemap.cfg file on the monitor, which can be found at https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script. Monitors' configurations can also be used to change the default site.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
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Read the entire article here...
Patch Detection with ControlUp EdgeDX Explained
EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.
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Read the entire article here...