A user was running the Analyze BSOD minidumps script as System instead of SIP service start, and it was successful the first time and then stopped working. It was recommended to delete some data in HKLM and to empty the data index unless it was changed. The user also wanted the script to write to an index and device events, and was informed that these were not mutually exclusive.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Does ControlUp Enrich Require an Additional License?
A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
Read the entire article here...
Read the entire article here...
Implementing the Analyze BSOD Minidumps Script with ControlUp – Highly Recommended
Edge DX users are encouraged to bring in the "Analyze BSOD Minidumps" script from ControlUp, with technical support available from @member. The script can be found at https://www.linkedin.com/posts/yoavital_we-have-an-awesome-new-script-for-controlup-a[…]400747167744-ABLX?utm_source=share&utm_medium=member_desktop.
Read the entire article here...
Read the entire article here...
Renaming and Deleting Device Groups in ControlUp
A user inquired about renaming or deleting "Device Groups" - this is not possible, but once all machines are moved to a new "Device Group" the old one will disappear.
Read the entire article here...
Read the entire article here...
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
Read the entire article here...
Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
Read the entire article here...
Read the entire article here...
Request for FIPS Config File in ControlUp Real-Time DX
A user asked for the FIPS config file, and were advised that renaming the file could work for various components, and to check out the Support docs page for more information. The Support page is at https://support.controlup.com/docs/solve-on-premises-87-fails-to-connect.
Read the entire article here...
Read the entire article here...
How Long Does Controlup EDGE DX Keep Data?
A user asked how long Controlup EDGE DX keeps data - they answered that the retention period is 30 days.
Read the entire article here...
Read the entire article here...
Searching for a Metric Graph in ControlUp
A user asked about a metric graph that may possibly have been renamed; they were unable to locate it in ControlUp Solve or Insight. Legend thanked them for their inquiry.
Read the entire article here...
Read the entire article here...
Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
Read the entire article here...
Read the entire article here...