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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

How to Check if a User Accessed an Application such as a VPN in ControlUp

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The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.

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Using the Universal EUC Sync Script in ControlUp

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The user asked about the Universal EUC Sync script as the online documentation displayed a more up-to-date version than what had been downloaded from GitHub. They were informed that GitHub always provides the latest version and were advised to ignore the version displayed in their RT Console, and click 'yes' to any warning messages. It was also mentioned that the script may become a built-in functionality in the next major release, although this is subject to change.

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Investigating Failed Scripts in User Context in ControlUp

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The user noticed that scripts that run as users are running from File C:\ProgramData\Avacee\sip_agent\scripts\ and two scripts from File C:\ProgramData\Avacee\sip_agent\scripts\temp\ are failing. The user inquired if anything changed and found out that the scripts are stored in the scripts folder, but are copied to a temp folder for the user when run in order to avoid multiple users running the same script. The scripts were working fine the previous week on 140 devices, only 4 devices had it functioning.

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High User Input Delay Issues: Patch Windows OS and Adjust CPU Priority

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The user was asked if the high User Input Delay (UIP) was due to infrastructure issues or the Microsoft counter, and @member recommended patching Windows OS if there is a memory leak in ControlUp agent, as well as comparing session count/CPU usage and reducing CPU priority of non-critical processes. The user thanked and will patch as soon as possible. More information can be found in the article at https://support.controlup.com/docs/microsoft-known-issue-user-input-delay-counter-may-cause-handle-leaks-in-controlup-agent.

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Implementing Multi-Tenancy for Managed Service Providers in ControlUp

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A user asked who had successfully implemented multi-tenancy as a managed service provider in order to replace LogicMonitor. It was suggested to open bidirectional port 40706 between each tenant and the user's data center, and to set up certificate-based authentication. The user was advised to use 'MSP mode' and use the cert to see the parent organisation. Links to documentation were provided.

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