This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Auditing Remote Control Sessions with ControlUp for Edge DX Customers
Edge DX customers were looking for an audit of remote control sessions initiated through ControlUp. It was suggested to access "Configuration > System Events" to view the data, which can then be exported as csv. Alternatively, the Device Event tab can be used on each device. End User Activity is a feature to monitor user usage in terms of application.
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Read the entire article here...
Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?
A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.
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Read the entire article here...
What Are the Requirements for ControlUp Scoutbees Custom Hives?
A user asked the system requirements for ControlUp Scoutbees Custom Hives. The answer is that almost any Windows machine is capable, and the official specifications can be found at the links https://support.controlup.com/docs/custom-hive-overview and https://support.controlup.com/docs/installing-custom-hives as the hives do not cause any load.
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Read the entire article here...
Troubleshooting Linux Device Username Display Issue
A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.
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Read the entire article here...
Integrating the Enrich Browser Addin to ControlUp’s VDI Platform
A user queried about integrating the Enrich browser addin to ControlUp's VDI platform - currently only available on Edge DX. @member had been looking into ways to extend Enrich with data from the Real-Time DX solution, but feedback from users in the field is required before any decisions can be made.
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Read the entire article here...
Monitoring an SMB Share using ControlUp Scoutbees
The discussion addressed the issue of monitoring a SMB share via a trigger, with @member suggesting ControlUp Scoutbees as a solution. After some technical discussion, it was suggested that the script "Find_Files.ps1" should search for a text file with read access for ControlUp, and the error code to trigger on was suggested.
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Read the entire article here...
Troubleshooting ControlUp Console-Netscaler Connection Issues
A user experienced issues connecting the ControlUp console to their Netscalers - data appeared successfully connected, but it was blank. Suggestions to help resolve included adding extra monitors, checking the data sources, and collecting a log from the ControlUp console. The user is planning to open a support ticket once the holiday break is over.
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Read the entire article here...
Finding User Roles and Permissions Settings in ControlUp Solve and DEX
A user was looking for user roles and permissions settings that they had set in Solve or DEX. It was pointed out that it is the "Use Solve" permission in the security policy that controls this. If using DEX, it can be accessed from the gear on the bottom left in app.controlup.com, under roles. The user found the settings successfully.
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Read the entire article here...
Sivan’s “Did You Know” – ControlUp FeatureTroubleshooting with Edge DX
Users discuss drilling down to Edge DX from the VDI web browser - this feature allows quick troubleshooting to identify the source of an issue. The requirements for this tool can be found on ControlUp's website.
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Read the entire article here...