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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

How to Report Application Usage for a Year in ControlUp?

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A user asked about reporting application usage for a year - the App Statistics Report only allows you to filter by week, requiring 52 reports per application. Feature requests can be made for single applications, but total instances is listed per user in the App detail report. To get total instances per executable in the App Statistics report, a feature request needs to be made.

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How Long is Data Retention for ControlUp Edge DX Reports?

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A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.

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Closing Remote Sessions Required When Uninstalling Citrix Client

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The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.

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Enhancing EdgeDX File Transfer for Multiple Machines

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A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.

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Retrieving Report of Machines with FSLogix Software Installed

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A user asked how to get a report showing all machines with the FSLogix software installed. They can view all versions in a list, but found that the details view only showed the top consumers, and wanted to get versions of other software. It was suggested to select the drop down to group by machine, which allowed the user to view a list of machines.

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Finding Versions of an Application to Identify Machines Without it Installed

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A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.

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Establishing Remote Assistance with ControlUp Console

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When a remote assistance session is initiated using controlupconsole.exe, it is established using MSFT remote assistance. Later versions of ControlUp (9.0 upwards) use their own remote control mechanism, making it more independent from MSFT. A password is generated by the console, which it then uses to connect to the endpoint. The command executed is msra -openfile, with the file stored in the temp directory.

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