A user asked about using the CVAD Maintenance Mode from an integration in a trigger. The account was using shared credentials and the Monitor/Data Source connection seemed ok. It was suggested that the user use an Advanced Trigger and select the "Include newly discovered devices" option and use the "Disable CVAD machine maintenance mode" script action to enable the machine. The user was also recommended to check out the Trigger Packs article. The link for the Disable CVAD machine maintenance mode is https://github.com/controlup/script-library/tree/master/Disable%20CVAD%20machine%20maintenance%20mode and the Trigger Packs article is found at https://support.controlup.com/docs/trigger-packs.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
SMTP Email Addresses in Follow-Up Action Incident Trigger: Confirm Separator as ‘;’ instead of ‘,’?
The user asked whether the separator for SMTP email addresses in a follow-up action incident trigger should be set as ";" or ",". It was confirmed that both work for this purpose.
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Read the entire article here...
ControlUp Agent and Remote DX Installation on an On-Premise Environment
A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.
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Read the entire article here...
How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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Read the entire article here...
Troubleshooting “Send Message To Horizon User” Script Error
The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
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Read the entire article here...
How can one access the ControlUp scripts database from an on-premise console without Internet access?
A user asked how to access the ControlUp scripts database from their on-premise consoles without Internet access. Suggestions included downloading the entire scripts database to the server or importing individual SBAs, with instructions and links to resources. Thanks to quick answers, the user is now ready to update the SBA and AAVE in their on-premise environment (https://support.controlup.com/docs/how-to-update-sba-and-aa-ve-in-an-on-premise-environment).
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Read the entire article here...
Inviting Users to Scoutbees with Limited Permission
A user asked why they can't invite a user in Scoutbees and give them only access to Scoutbees. Though integrated with Solve, Scoutbees can't directly invite users, but when the user migrates to DEX, they will be able to separate the different platforms/products. The user has asked Support to create another viewer user with only Scoutbees access.
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Read the entire article here...
Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?
Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.
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Read the entire article here...
Variations in Logons/Logoffs with Data from Three Columns?
The user asked if data the same from three columns, as all data points from the computer tends to be captured in 5 minute aggregation. It was suggested that with a 24 hour report window, the machines may have some variation with logons/logoffs, especially considering an average user of 7 at one time on the 130 servers in the folder. The user was left unsure about this.
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Read the entire article here...
How to Send Messages Based on FSLogix Triggers
A user wanted to send a message to the user whose disk had low profile space using an FSLogix trigger, but the script action for this couldn't be used. Oliver suggested creating a trigger for disk space and then using a script follow-up action to find the user GUID/key, followed by a send message action. He also suggested using Powershell to get the session ID of the user and using the MSG.exe native functionality to send a message to a specific session, if multiple users were using the same machine. Dennis suggested adding a filter for FSLogix Disk Type to the Trigger filter editor, and Nicholas linked a script that is helpful for single session setup. The roadmap also includes FSLogix disks per user.
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Read the entire article here...