A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Enrich and Intune: A Powerful Pairing for Remote Management
The discussion in the ControlUp Slack channel focused on the ControlUP Enrich browser plugin and its effectiveness in managing Intune devices. The plugin may require some time to build up data, but overall it has been a useful tool in managing devices. However, there have been issues with matching device names between Intune and ControlUP. The group plans to address this issue and continue to advocate for better management tools.
Read the entire article here...
Read the entire article here...
Sharing Presets in ControlUp
A user was having trouble sharing presets they created and asked how to do so. Another person mentioned that there is an uservoice item being worked on for this issue and shared the link: https://controlup.uservoice.com/redirect/suggestions/46557265. The original user thanked them for the information.
Read the entire article here...
Read the entire article here...
Troubleshooting Script Actions in ControlUp Solve
A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
Read the entire article here...
Read the entire article here...
Adding Data to ControlUp Scripts for Enhanced Functionality
A user had some trouble adding the "Check Profile Sizes" Script in ControlUp and asked for help with finding the script's data. Another user suggested adding some tags to the end of the script to fix the issue. The correct way to add data to the script was shared, and the first user confirmed that it worked. Further discussion included the placement of a report and the accessibility of this feature within the product.
Read the entire article here...
Read the entire article here...
Integrating ControlUp data with System Status Pages
Some ControlUp users are interested in integrating CU data with their system status pages for their customer-facing products. One user mentioned creating custom HTML dashboards with data from PRTG and Splunk, and another noted that information is manually added to their internal monitoring page. A user is interested in having ControlUp integrate with status page apps and plans to check if API integration is possible.
Read the entire article here...
Read the entire article here...
How to Fetch Default Reports in ControlUp with an API Key
A user asked for help with fetching the default report for applications on ControlUp. Another user suggested using an API key and provided a sample API request. The user had already tried inspecting the element and network tabs without success.
Read the entire article here...
Read the entire article here...
Troubleshooting High Peak User Input Delays in ControlUp
A user asked for recommendations to diagnose high Peak User Input Delays. Another user suggested zooming in on the time of the delay and checking memory usage. They also shared how to find information on what application is slow to respond to user input. The discussion then focused on how to identify the cause of a slow application, often due to resource constraints. The team provided examples, such as MMCexe processing event logs, and suggested that more resources may not always solve the issue.
Read the entire article here...
Read the entire article here...
How to Switch User Accounts on ControlUp Console
A user requested help with signing off of a customer account on the ControlUp Console. Support must be contacted to complete this action. Alternatively, the %appdata%\ControlUp folder can be wiped to reset automatic login. If the console does not open after deleting the folder, make sure that controlupconsole.exe is not currently running in the background.
Read the entire article here...
Read the entire article here...
Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
Read the entire article here...
Read the entire article here...