A user asked if the ControlUp Remote DX can be installed on Dell Thin Clients and Dell Wyse 5470 laptops - @member and @member confirmed that this was not on the supported list but that the integrated OS from https://www.dell.com/support/home/en-il/product-support/product/wyse-3040-thin-client/drivers# can be installed, with the RemoteDX, but not EdgeDX. @member helped clarify this, for which they were thanked with a beer.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Mail alerts stopped updating even if we see failures on the ControlUp Dashboard
User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.
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Read the entire article here...
Viewing and Adding Event IDs in ControlUp
A user asked how they could view and add Event ID's 1864, 1869, 1311, 1312, 1326, 2042, 2095, 2098, 4602, and 4604: these are errors or warnings and need to be set up with triggers to create alerts. The alerts will appear in the Incidents section and emails will be sent if a follow-up action is set up.
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Read the entire article here...
Understanding the ControlUp “Logon Duration – Other” Setting
A user asked about the "Logon Duration - Other" metric and if there is a definition of user logon time that can be seen as comfortable. According to the responses, the metric is time that cannot be categorized into neat buckets and can be analyzed using the ControlUp script “Analyze Logon Durations”. In addition, Auditing should be enabled and Procon Mon can be used to look for more detailed information.
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Read the entire article here...
Investigating ‘Down’ State in ControlUp Console User Sessions
When looking at user sessions in ControlUp Console, state "Down" can happen briefly during session logoff. This was observed in 20-30% of session logoffs. The "Down" state can indicate a closed session due to an error, and remote access might be possible via RDP. Users should try this next time the "Down" state appears.
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Read the entire article here...
Setting Up Event Alerts with ControlUp
A user asked about setting up event alerts for an issue. The Support article https://support.controlup.com/docs/setting-up-triggers was suggested, and it was noted there is a Windows event trigger type. The user was also told that they can create a trigger by right-clicking the event in the Events tab.
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Read the entire article here...
PowerShell Script to Show Published Apps by Delivery Group?
A user asked for an existing PowerShell script to show published apps by delivery group. A suggested script of Get-BrokerDesktopGroup, Get-BrokerApplication, and Select Name was provided and the user received the necessary help.
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Read the entire article here...
Integrating with ServiceNow through ControlUp Solutions
This discussion covers the recommended methods for integrating ControlUp with ServiceNow - these include ControlUp Real-Time DX (VDI & DaaS) or other solutions. ControlUp has an Event Management module which includes integration via Email and Rest API. The blog posts "10 Simple Steps to Build Your Own Integration in ControlUp" and "Control Up Test Drive Part II" provide additional information.
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Read the entire article here...
Is High Page Faults for ControlUp Agent a Concern?
The user asked if high page faults for the ControlUp Agent was a cause for concern. It could be, if it were hard faults rather than soft faults, and this might be more likely if it was a data collector in a busy environment. VMMap could be used to capture a memory snapshot for further understanding.
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Read the entire article here...
Obtaining a ControlUp License for a Test Environment
A user asked if they could obtain a license for a test environment when they already had a production license. They were informed that a free trial license can be obtained with a new org. If the test environment is on the same domain of the production, they can just use a separate org for the same license. If the test environment is on a different domain, they would need to contact the sales team with their query. They were also informed about the Expert Program at https://www.controlup.com/products/controlup/expertprogram/, which they can get in touch with @member about.
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Read the entire article here...