A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Any extra Firewall rules required to allow use of session actions from ControlUp Solve?
When trying to use the actions from Solve, a user asked if anything needs to be enabled or if there are extra firewall rules required. The user confirmed that all other pages in Solve worked well, but the actions were failing. According to the ControlUp support page https://support.controlup.com/docs/solve-actions, the monitors need to be able to connect to solve.controlup.com over 443.
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EUC Environment Cloud Connection Disconnection Issues with ControlUp
Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.
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Does ControlUp keep a log of user input delay anywhere, or is it merely a realtime thing?
This discussion addressed whether ControlUP keeps a log of user input delay. It was suggested to use the Monitor PS cmdlets Export-CUQuery to query the Sessions table and Field UserInputDelay. An example was given on how to refresh this table every two seconds for a duration of 200 seconds using Invoke-CUQuery and Export-Csv.
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How to remotely query the registry of machine using a ControlUp Script Action?
It is possible to query the registry of a machine using a Script action, however the user was getting 'access denied' errors. If the computer runs the CU agent, it might be easier to run the script there instead of remotely. It was suggested that PS remote needs to be enabled for Invoke-Commands. 8.8 release will allow users to see the value for VHDLocations as a column in console and Solve as part of the FSLogix integration.
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Is There a Limitation on Filters in ControlUp Solve?
The user asked if the filters were limited to 5, and it was suggested that triggers could be used to watch 10 users in real-time. Another response offered an alternative, recommending using the search feature with | in between the names in the console. It appears that there is no known limitation here.
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How to Configure the Firewall for ControlUp Remote DX and IGEL Devices
A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Is there a Logout Duration Script like the Logon Duration Script in ControlUp?
We all appreciate the Analyze logon duration script, but is there an equivalent for logout duration?
Thanks in advance, cheers
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Read the entire article here...