The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Troubleshooting Slow Logons with ControlUp and FSLogix
A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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How to Easily Keep Track of View in ControlUp Solve?
A user was having difficulty keeping track of their views when moving between locations in Solve. They wanted the ability to have set the same default view everywhere, which is currently not a feature. Dennis suggested that the configuration for the views can be found in a file, and an API endpoint exists to save presets, but difficulties in table configuration and view translation remain. Chris commented to review the notes given by a member and Dennis updated that this behavior is not intuitive and is highly prioritized.
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How to Clean Up Solve After Uninstalling Edge DX Agent
A user asked if uninstalling the Edge DX agent from clients would clean up from Solve automatically. The comment included a setting that enabled the user to do this, and they expressed gratitude for the help. The user then requested Intune to be deployed to all their devices, to which the response was that it was done.
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Creating a Script for Maintenance Mode Changes on Citrix Machines
This discussion was about creating a script to show who changed maintenance mode on Citrix machines and when, as well as potential logs for restarts, forced logoffs and MCS updates. The ControlUp Script Library already includes a script that shows log information, but users suggested modifications to provide more detailed information such as for maintenance mode changes. The discussion was in favour of this idea as it would allow for quicker learning of the why behind accidental maintenance mode changes. The Script Library URL is https://www.controlup.com/script-library-posts/show-citrix-director-actions/.
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Enabling Encrypted Communication for ControlUp Agents
A user asked how to enable encrypted communication for ControlUp Agents that were deployed without an authentication key; the solution is to apply a registry key to the machine and restart the Agent service, or configure the authentication key up front with a group policy.
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How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
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How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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How does ControlUp Agent Certificate Communication Work?
It was asked if a single certificate needs to be used across Real-Time Consoles, Monitors, and ControlUp Agents, with the Consoles and Monitors holding the private key while the public key is deployed to the Agents. Remediation can be automated for the agents with a GPO, and for the Console/Monitors with a supported PowerShell scripted provided by ControlUp. More information on agent certificate communication can be found at https://support.controlup.com/v1/docs/certificate-based-agent-authentication.
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Read the entire article here...