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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Edge DX Agent Beta Bits & Auto Update Agent

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A user experienced the Edge DX agent reverting from the beta version to the non-beta version due to Auto Update Agent being enabled. Questions were asked about the version which should be showing if the user is on Beta, and answers indicated that version 2.12.0.2162 is the current version. The File transfer feature was mentioned as a benefit. The explanation for the reverting was that the user had to choose one of the Beta versions in the Agent section of Settings.

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Analyzing Hive Health and Scout Health in ControlUp Portal

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This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.

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After upgrading Citrix VDA to 2203CU2 have noticed the HDX Latency to be erroneous and erratic?

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Users reported incorrect HDX Latency and Round Trip Time (RTT) values in Citrix VDA versions 2112 and earlier. The issue can be fixed by disabling the HDX Adaptive Scaling feature in the VDA registry (CVADHELP-19781). Changing the CU setting to current value and disabling Remote DX latency may also help. More information can be found in the Citrix documentation at https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html.

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Accessing Service Desk with ControlUp Solve

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A user asked about accessing the service desk with unique accounts - you can add them to Solve, though the security policy for the legacy console still applies. There is a feature to add ControlUp users from Solve, which can be found in the documentation at https://support.controlup.com/docs/add-controlup-users-from-solve.

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How to get a lis of what users/groups have access to all of my Delivery Groups with ControlUp

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A user asked for a script that would quickly list the users and groups that have access to all of their delivery groups. It was suggested to use the Get-BrokerAccessPolicyRule command with no parameters, however included groups needed to be resolved to get a list of users. A CU_ProcessADObject script was provided to recursively process underlying groups.

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Will Data sources fail over to a different Site if all ControlUp Monitors in that site are down?

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A user asked about a recent feature where data sources will failover to a different site if all monitors in that site are down. It turns out that this is not a feature, but the team is working on data aggregation between sites instead. A sizing complication may come with this feature, but it would also allow for High Availability, as customers often mistake sites for HA as opposed to a load balancer between monitors.

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