A user asked for help in finding the source of general slowness in a VMware environment with 4-6 screens, no GPUs, and W10 Kiosks. ControlUp is being used to identify the bottleneck but CPU and RAM are not the source. GPU memory was discussed as a possible bottleneck, and it was suggested to check settings like Display memory limit, CPU metrics, network connectivity and RTT times, plus the fact that the EDT protocol can help. The user later reported that their lobbying for GPUs paid off, and they are getting 12 servers with 2xAmpere A16 GPUs.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Investigating Discrepancies in ControlUp Columns
The user discussed the difference between two columns in ControlUp's KB - TimeSpan is based on a specific timezone and Uptime is calculated from the LastBootTime. Uptime in minutes is the difference between the same Uptime converted to DateTime and the local machine's DateTime.Now, which can be queried in PowerShell through Get-WmiObject or System.DateTime.Now. Further information can be found in the ControlUp support documentation at https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table?highlight=Uptime%20in%20minutes.
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Read the entire article here...
Is it Possible to Run Monitor Cmdlets in a Remote Session?
A user asked if it is possible to run the monitor cmdlets in a remote session. The answer was no, as it is a limitation of WCF and the use of named pipes. Process Monitor and Process Explorer were suggested to help, but this is only a temporary solution. Dennis Geerlings was mentioned - it is jokingly said that every day is Dennis Geerlings day at ControlUp.
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Read the entire article here...
How to Setting Up an Alert in ControlUp Edge DX
The user was trying to set up an Alert, but could not get desired results. Following advice from others, it was suggested to use "like" instead of "=" for anything Event_, set the event source as "cu agent" and make sure to collect the event. Changing "=" to "contains" did the job. For future reference, it was asked why "contains" should be used for event logs.
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Read the entire article here...
Is the EdgeDX agent WPAD aware?
The EdgeDX agent is not WPAD aware, but can be configured with a proxy. Customers should set proxy bypass rules for their edge tenant URL to allow laptops to work from the office and home. Title: Configuring an EdgeDX Agent Proxy.
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Read the entire article here...
Can ControlUp Insight Access be Linked to AD Groups?
A user asked if it was possible to grant Insight access to users associated with groups in AD, similar to how Console access is granted. It was confirmed that access must be granted on a per user basis and that ControlUp is working on a new service including OAuth and Azure AD group integration.
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Read the entire article here...
Help Troubleshooting External Monitor Not Turning Off At Night
A user experienced an issue where their external monitor wouldn't turn off at night, even with the "Night Light" turned off. Suggestions were given to check "powercfg/requests" to see what process was requesting the display to stay on, and to use the same command line to override the request. It was mentioned that the suggestions were for Windows and not Ubuntu.
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Read the entire article here...
Troubleshooting “Click the Data Point for More Details” on Discovery, nothing happens
The user was having an issue on Discovery where they were unable to get detailed information after clicking "Click the data point for more details". It was confirmed that the machine had the agent installed and the same process worked with Insights. The issue appears to have been resolved.
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Read the entire article here...
ControlUp Agents is Randomly Uninstalled
An issue arose where ControlUp Agents randomly got uninstalled from some servers overnight. It was suggested to check the Real-time console settings and the command line to see if they were in 'Temp Mode', which can cause the issue. The solution proposed was to uninstall and reinstall the agent and configure the settings accordingly. An article can be found at https://support.controlup.com/docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem.
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Read the entire article here...
Error Upgrading ControlUp Real-Time – Error “Not authorized to upgrade”
The user was trying to upgrade to 8.7 but unauthorized error message appeared and no organizations were listed in the console. Therefore, the upgrade was disabled until the issue was fixed. It was found that the upgrade flow had an unexpected behavior and so the user was asked to wait until next week. 8.7 was uploaded and is available for download if any issues occur.
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Read the entire article here...