I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Do ControlUp Monitor’s Activity Files Auto-Delete, or Should We Manually Clear Them for Space?
Hi guys happy Monday, sometimes we are running out of space in CU monitors C drive due Activity files growing so I was wondering if anybody knows if act...
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What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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What’s the upgrade procedure for ControlUp Remote DX?
A user asked about RemoteDX upgrade procedure - it is recommended to update the plugin with SCCM if there is a newer version. The endpoints are mainly Windows 10, but for Igel devices, RemoteDX can be used. Title: RemoteDX Upgrade Procedure?
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Should the ‘Upgrade Existing DB’ Option be Used During the ControlUp Upgrade?
A user asked whether the 'Upgrade Existing DB' option in the COP installation wizard should be used during the upgrade. It is only necessary to use this option if the existing database is empty, otherwise the installer will detect the existing database and upgrade the schema to match 8.7 during the time of upgrade.
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Why don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ?
A user was confused about why a disconnected idle session appeared in the User Sessions (Agent) but not in the User Sessions (Citrix) under the EUC environment in ControlUp’s Remote Terminal console. The User Sessions (Agent) option is located under the Delivery Group whereas the User Sessions (Citrix) is found under the User. It was suggested that it could be because the session was failing to log off completely or there were not many processes for that user.
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Understanding ControlUp Edge DX Geolocation
Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.
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Does the Bandwidth Limit metric come from the Citrix EDT logic?
A question was asked about the Bandwidth Limit metric from the Citrix EDT logic - this is estimated by sending two packets of known size and measuring the time it takes to transmit them. The metric is measured in Mbps and it should not be lower than 1 or 2 Mbps as Citrix is nimble in its bandwidth consumption. Thanks to @member for clarifying.
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How to Sign ControlUp Scripts
A user asked how to best sign ControlUp scripts - either through buying a code-signing certificate or using KB guidance. It was suggested that scripts be imported into the SBA using the import button, as they can be too big for copy/paste, and a GitHub link was shared for a script which could be used to sign PowerShell scripts using a code-signing certificate.
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Why is My IOP Server Adding 3600s to the Login Time Since the Time Change?
A user asked about the impact of the recent time change in France on their IOP servers, with their login time being 3600s different. Following a procedure provided, they were informed that while it is possible to set the time zone, it wouldn't affect the logon duration. It was then suggested that this is an issue with the agent version, the 8.6.0.192, which should be updated. VSO 89643 on Userville was mentioned as addressing the daylight savings issue, though the portal is only available for on-prem customers. The user should also restart the agent for the changes to take effect.
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Read the entire article here...