A user experiences an active but idle session they can't remove, despite trying to kill the processes in the console. Restarting Profile Management and checking AV exclusions have been suggested, as well as adding processes to Reg for Logoffmodules and using a Logoff Trigger. The parent process is Winlogon.exe. https://cuacademy.controlup.com/ can be accessed for further support.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to get the Number of Machines in Maintenance Mode in a ControlUp Dashboard
The user looked for a metric to get the number of machines in maintenance mode for a dashboard. Currently, the "CVAD Maintenance Mode" metric displays if the machines are in maintenance mode or not, but "Available Machines" or "Available Delivery Groups" may be more useful, as they represent machines not in maintenance mode. A real count of maintenance machines or alternative metric adding availability while excluding "in use" would also be helpful. Custom widgets drilldown will soon be available.
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Read the entire article here...
Does ControlUp Scoutbee’s Support Okta MFA?
A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.
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Read the entire article here...
How to Zoom Out to a Host in ControlUp Console
A user asked about zooming out to a host computer from a VDI on ControlUp Console. The best option is to use Solve, but the feature is missing in Console and won't be added. The user was suggested to talk to a CSM about enabling Solve.
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Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Read the entire article here...
Retention of Logged Events in ControlUp Management Console
In the ControlUp Management Console, events are logged for a default period of 60 minutes; this data is stored in-memory and reset when the console is reopened. For searching and analysing Windows Event from the past 14 days, the Incidents pane can be used. To access older events, community incident triggers should be disabled.
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Read the entire article here...
Troubleshooting Error “Install .NET FW 4.8 on the target machine” with ControlUp
A user encountered the error "Install .NET FW 4.8 on the target machine" and found it was due to a conflict between 8.7 and 8.8. The user needed to remove some .NET patches and run the console with an admin account on the monitor server. After upgrading the agent, the error was resolved. There was also an issue with scripts, which was fixed after upgrading the agent. It was mentioned that the 8.7 Realtime console was liked.
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Read the entire article here...
How to set a ControlUp Trigger with multiple schedules?
Users discussed finding a clean way to set a trigger with multiple schedules for monitoring Horizon services. It was suggested to use a PowerShell script with IF logic for this. To prevent getting emails when the server closes for patching, a maintenance window could be set, with a different action taken if the service is down for more than 30 minutes. ControlUp's Realtime DX can be used to set a custom schedule. An example script was provided, which requires the user to edit it with the event IDs they want to monitor for and any services to be excluded. This thread can be added to the FAQ page.
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Read the entire article here...
Understanding Hard & Soft Page Faults with ControlUp
A user asked about hard and soft page faults and ControlUp's reporting capabilities regarding these faults. Hard page faults generally have a larger negative impact on performance, however with more people using solid state drives this impact is not as drastic. ControlUp is working to include this measurement of hard page faults in its reporting. In terms of acceptable page fault expectations, it varies depending on underlying hardware and disk speeds, and looking at the combination of hard page faults and excessive queue lengths can help to determine if there is an issue.
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Read the entire article here...
Update Error “ControlUp Upgrade – Blocked user”
When attempting to update to 8.7, a user encountered an error. It was suggested they open a ticket with Support to have the issue verified over the back-end, as it requires a back-end change and the original account which first set up ControlUp needs to be taken into consideration.
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Read the entire article here...