The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Checking Citrix Tag Assignment in ControlUp
A user asked about checking if a machine had a specific Citrix tag assigned, to which it was replied that currently ControlUp does not have Citrix tags as a metric, but version 8.8MR (in beta) has a way of adding ControlUp tags to grids through a script that pulls the Tag and writes it to the machine's registry. Details for joining the ControlUp beta can be found in #controlup_product-betas.
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Read the entire article here...
New Beta – ControlUp 8.8 Maintenance Release – Join the Beta and Share Your Feedback!
New ControlUp 8.8 Maintenance Release Beta - Azure Government Support, Custom Tagging, CVAD Data Collection Columns, Process Data Collection, Network Drives Column Preset, and Various bug fixes.
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Read the entire article here...
Does ControlUp Use WMI APIs?
The discussion provided an audit answer to the question of if the WMI APIs are used to manage virtual network resources. ControlUp usually uses them sparingly, such as for GPU data collection, but not for Monitor. A Script Action at https://www.controlup.com/script-library-posts/show-local-wmi-activity/ can be used to trace which process uses which WMI query.
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Read the entire article here...
Creating an Alert for Applications Crashing in ControlUp
@member asked for advice on creating an alert for applications crashing, but they weren't sure if they needed a certain event configured first or not. It was confirmed that they needed to configure the event before the agent can pick it up and the process was explained. https://cuacademy.controlup.com/ has more information on ControlUp alerts.
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Read the entire article here...
Monitoring Trigger Not Working for Information Events
A user asked about a monitoring trigger which only works for error events, and a workaround was suggested - creating a scheduled task which is triggered by the information event. This task then creates an error or warning event. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Filtering Alerts for Microsoft Windows, MacOS, and Linux Devices
A user encountered issues with alerts for Microsoft Windows, macOS, and Linux devices. It was suggested that they use a filter called 'Platform' in the Device Platform selector field and add a condition for os_name to the alert. As a side note, the value 2 corresponds to Mac and 3 corresponds to Linux.
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Where are the Log File Located in ControlUp
To find the log files for one or more errors, users can install Script Based Actions (SBA) and run it against the cumonitor.exe process in the console, or deploy the monitor with the revised cumonitor.exe.log4net file. For more details, see https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/ and https://support.controlup.com/docs/how-to-create-monitor-logs-with-log4net. For further assistance, users can contact ControlUp support.
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Assistance Finding CotnrolUp Edge DX Weak Wi-Fi Signal Notification Script
The user asked for assistance finding a script for an Edge DX weak wifi signal notification for end users, and was provided with a script to use and settings to change. It was suggested that adding the device name to the alert could help, as well as to make sure the retrigger delay was not set too low. The user was also advised to include >=1 in the script to ensure notifications were only sent for devices using a wifi connection.
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How to install ControlUp Edge DX via Command Line
A user asked how to install EdgeDX on a RDSH Farm. It was suggested to modify the command line, adding "RegisterWithDeviceName": true and "REGISTERWITHNAME=1". Additionally, there will also be a need to check if the device group/tag needs to exist, as that may be a factor in the devices not appearing in Edge DX. Resources can be found at https://support.controlup.com/docs/edge-dx-agent-distribution-and-installation-for-windows.
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Read the entire article here...