A user inquired about installing the sipagent2.17.0.6185.msi on a Master Image for MCS without the Agent Control Manager, and if there was a way to suppress automatic upgrades of Edge DX agent using the agentmanger MSI. It was recommended to tag machines with a specific tag and make a rule for that tag to align with a specific agent version. Another user commented that EdgeDX could be used for non-persistent virtual desktops in Citrix, and requested assistance from other customers who have done so. There is currently no way to suppress the automatic upgrade of Edge DX agent using the agentmanager MSI.
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ControlUp One Platform
ControlUp Named ControlUp Named a Leader in Gartner’s 2025 Magic Quadrant for DEX — Again!
ControlUp is proud to share... ControlUp has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools. Again.
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Read the entire article here...
Integrating Survey Toaster in Windows Settings
The team discussed the presence of Survey Toaster in the notification and actions section of Windows Settings. It is installed with the ControlUp agent for desktops, and should appear after a survey has been sent to a device. There should be two entries for Surveys and Survey Toaster.
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Read the entire article here...
Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report
A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.
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Read the entire article here...
ControlUp on the Road – May 2025!
Below is a list of a few events we will be attending, and we hope you will stop by to meet us and learn about this great thing called ControlUp ONE DEX!
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Ask the ControlUp ONE Platform Anything – Episode #2
Our community-driven series is back, where you ask the questions. ControlUp's Eugene Kalayev answers them using real-world data from nearly 6 million endpoints powered by the ControlUp ONE platform. Hosted by me, we hope each episode will deliver you actionable insights on IT trends, EUC, and DEX!
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Clarifying the Redirect Issue in Custom Hive Overview
Users discussed an issue with Custom Hive Overview where navigating to https://api.scoutbees.io redirected them to a different page. They confirmed that the image was correct and that the redirect was to the documentation page for Scoutbees API, which can now be found at https://api.controlup.io/. They also mentioned that the redirect only occurs when accessing the page through a browser and not through a different connection.
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Configuring ControlUp to Send Logs to On-Prem QRadar using API
A user asked about configuring ControlUp to send logs to an on-prem QRadar using an API. Another user provided the API endpoint and praised ControlUp's developers. The API endpoint can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall
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ControlUp Introduces Documentation for Platform Permissions
A member shared good news - ControlUp now has documentation available for platform permissions, including links to related articles. This highly requested feature can help users manage permissions in ControlUp ONE (DEX). The documentation can be found at https://support.controlup.com/docs/permissions-reference .
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Read the entire article here...
Moving from Okta to Entra ID for SAML Authentication at ControlUp
The team at ControlUp is moving from Okta to Entra ID for SAML authentication and is seeking advice on any potential issues with the migration process. An individual suggests considering the use of the native Entra ID Groups feature rather than SSO Groups for a smoother transition. The SAML configuration for Entra ID can be found in the ControlUp documentation. An account representative named Michael Thompson may be contacted for assistance, and ControlUp's support team can also be reached for help.
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Read the entire article here...