Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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ControlUp One Platform Support & News Resources
This resource hub brings together in-depth blogs, technical walkthroughs, release insights, and practical guidance from across the ControlUp platform. Whether you’re digging into new capabilities, exploring how features work under the hood, or looking for real-world operational context, these resources are designed to help you understand, apply, and get more value from ControlUp in day-to-day IT operations.
Creating Workflows to Auto Tag Machines Based on Location
A discussion was had about creating a workflow to auto tag machines based on location, with the trigger being logon or unlock. There is currently no native support for this type of trigger in ControlUp Workflows. The recommended workaround is to create a scheduled flow that runs every 5-15 minutes to update tags based on IP address and location data. Using controlUp One integration or Windows Event alerts were also suggested as alternative methods.
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Read the entire article here...
Understanding ControlUp Realtime Console and Presets Documentation
A user noticed that the documentation for the realtime console skips over "presets" and only mentions their use in ControlUp for VDI. Another user suggests using the DEX portal for more comprehensive data. The realtime console is now mainly used for configuration purposes.
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Can you Monitor Linux for Instant Clones with ControlUp?
A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.
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Read the entire article here...
Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
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ControlUp DEX Portal: Missing Features and Limitations
A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.
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Excluding EXE from ControlUp Reports and Dashboards
A user asked if there is a way to prevent a specific EXE from being reported when crashing, hanging, or freezing. Another user mentioned the possibility of an allow/block list for this, but it may only be available for VDI and not desktops. More information may be available on Monday.
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Understanding ControlUp Monitor Alerts and Their Frequency
A user inquired about the frequency of alerts for when the monitor stops uploading. Another user provided information on Monitor Alerts and confirmed that 3 alerts are sent for no upload activity and then stop. The org name was requested in order to check the alerts on the back-end. To learn more about Monitor Alerts, visit https://support.controlup.com/docs/monitor-alerts
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Upcoming Feature: Remote Management in ControlUp
A user asked about the options under 'Remote Management' in ControlUp's roles and permissions. It was noted that these options are currently unavailable and are part of a new feature that is in Internal Beta. There is no ETA for general release at this time. The user is looking forward to this new feature.
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Device Issues possibly caused by ControlUp task
There is an issue on the devices and it is suspected to be related to a ControlUp task. It is recommended to open a support case for this matter to be resolved. It is also suggested to use "native data collection" if "Signed Scripts" or other security measures have been enabled on the endpoints. This can be accessed through Devices > Configuration > Settings > Extended Settings.
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Read the entire article here...