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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

Custom Columns and Pending Reboot Feature in ControlUp

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A user asked if it is possible to make custom columns, specifically a "pending reboot" column, in the details window of ControlUp. Other users suggested using scripts to create custom data indexes and introduced the Uservoice platform for feedback. Other users expressed interest in a feature to view pending reboots, and one user shared that they have a script to deploy and import into a table for this purpose. A link to the scripting guide was also provided.

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Accessing Device Events Through PowerBI using ControlUp API

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A user asked for help in building a report through PowerBI, and wanted to access all device events. Another user mentioned that device events may not be available through the API and suggested using the '/api/events' and '/api/events/query' endpoints to get system events. The '/api/events/query' endpoint is suggested for getting more data than what is seen in the GUI.

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Can ControlUp provide an online repository for agents to access files?

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A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.

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Improving Troubleshooting with Bluetooth Signal Strength in Remote DX

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A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.

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Using Zscaler with ControlUp

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A user asked for experience with customers using Zscaler with ControlUP. It was mentioned that a fix for websockets connections may be necessary, and there is a KB article for issues with ISP name lookup. It was suggested to clarify which Zscaler solution is being used, as some features may require additional allowlisting for scripts to run. A ControlUP support document for displaying real IP addresses using Zscaler VPN was shared.

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Troubleshooting SecureDX Agent Installation

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There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.

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Troubleshooting App Crashes on Windows 11 Devices

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Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.

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Managing Duplicate Windows Endpoints in ControlUp DEX Console

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The team discussed a possible issue with duplicate Windows endpoints in the DEX console and how to handle them. A unique uid is created when the agent is deployed and can cause duplicate machines if the agent is reinstalled or the machine is reimaged. It was suggested to let the cleanup process take care of this, but there may be a way to register by name to avoid duplicate entries. More details can be found in this thread: https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1688761816455149

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