The topic of EdgeDX was brought up, and the user inquired about the possibility of bi-directional file transfers. It was confirmed that EdgeDX currently has the capability to send and retrieve files during a remote control session. However, the user was looking for a way to send files to a machine not on the network, without having to establish a remote session. This feature is not currently available, but there is a suggestion on the ControlUp UserVoice forum. The link to this suggestion can be found at https://controlup.uservoice.com/redirect/suggestions/46937482
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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How to Troubleshoot Connection Issues with ControlUp for Physical Endpoints
There is a potential issue with connecting to a Windows device with Edge DX installed. It was suggested to check the event viewer and device events, and to allow the traffic on the proxy/firewall. The agent's outbound tunnel may also facilitate inbound requests, but if the websocket connection fails, a different method will be used. The documentation for this can be found at https://support.controlup.com/v1/docs/prerequisites-for-controlup-for-physical-endpoints-apps, and logs may also appear in the device events in Edge DX itself.
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Managing Inactivity in ControlUp: Suggestions for Quarantine and Device Groups
A user asked for assistance in keeping inactive devices in quarantine for 30 days before disabling them and removing user access. Another user suggested checking the status of the device via API and sending notifications to relevant parties. There was also a suggestion to use an automated action to create a tag in the Edge DX portal. The conversation also included suggestions for using a script, but it was noted that this may not work if the device is not checking in. Other users requested a sample script for handling tags.
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Read the entire article here...
Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
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Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Addressing Drive Mapping Issues with a Custom Script Action
A user is seeking suggestions for a custom script action to identify the root cause of drive mapping issues for a customer. More information is needed on what the script should achieve. The customer deploys network drives via GPO, and the issue could be due to reasons such as VPN or insufficient permissions. The user wants to gather as much information as possible when a drive is not mapped, as a gpupdate/force does not provide insight into the cause of the issue.
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Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
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Remote Control Session Empty Drop-Down Box Issue Resolved at ControlUp
There was a discussion about empty drop-down boxes for selecting screens in remote control sessions. It was mentioned that remote control is only available for existing sessions and that this issue was resolved in the morning. A user also clarified that it is possible to start a remote session on a device with no sessions if given permission.
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Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Read the entire article here...