A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting “hostname.error_getting_domain” in ControlUp Devices
Some users are seeing the error "hostname .error_getting_domain" on their devices. One user suggests contacting support by sending an email to support@controlup.com to generate a ticket and investigate the issue. The error could possibly be related to a domain trust issue. Others have also experienced this error.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...
Struggling to Paste Code into ControlUp Content Field
A user reported having issues pasting code or scripts in the content field, even after restarting and trying different browsers. Others in the discussion confirmed not experiencing the same issue and asked for more information. The original poster later discovered the problem was with using a base64 image code and resolved it by deploying the images directly to the device. No further issues or bugs were reported.
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Read the entire article here...
EdgeDX/SipAgent Accessing Windows Local Security Authority Subsystem
A user asked about the frequent attempts made by EdgeDX/SipAgent to access the Windows local security authority subsystem. Another member offered to investigate and asked about the current version being used. The user confirmed they are using the latest version.
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Read the entire article here...
Troubleshooting Error 500 in ControlUp’s Microsoft Teams Integration
Multiple users discussed an error 500 that occurs when configuring Microsoft Teams integration under UC&C. A support article was shared and it was recommended to open a ticket for further investigation. It was also suggested that the error may be due to incorrect use of keys.
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Read the entire article here...
Managing Errors in ControlUp Event Logs
A user asked about excluding or filtering out errors that were frequently appearing in event logs on machines. ControlUp will check internally to see what could be causing these events and from their dev team, it is safe to filter them out as they are harmless.
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Read the entire article here...
Troubleshooting srmagent.exe crashes on ControlUp Employees tab
At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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Read the entire article here...
Importing Sites into Custom Device Location by IP Range
A question was asked about how to import a large number of sites into Custom Device location by IP range without manually entering them. A possible solution was suggested using custom settings. Another user shared how this had been given to them by support but may require back end configuration. The feature was praised for its cleverness and potential for fun pranks. Some warnings were also given about mixing extended and custom settings.
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Read the entire article here...
Automating Chrome Updates in ControlUp
A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
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Read the entire article here...