A user asked about preventing unauthorized creation of organizations in their DEX instance. They suggested a configuration option to only let full admins create new orgs. It was noted that creating a new organization requires a license and currently there is no way to block it. The user's request was added to the backlog to block organization creation to admins only.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
NEW ControlUp Edge DX and Scoutbees Features, Updates, Fixes, and Scripts Released!
ControlUp is thrilled to announce new and exciting features, updates, fixes, and scripts have been released for ControlUp Edge DX and Scoutbees.
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Read the entire article here...
Performance Monitor Counters – An Overview
@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).
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Read the entire article here...
IGEL Partition Persistence and Auto Updates Confirmed
The user was asking if an IGEL custom partition for Edge-DX persists reboots and auto updates, and both are confirmed. The upcoming OS12 app portal app will also auto update depending on UMS settings, and customers just need to check the “auto update” box.
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Read the entire article here...
Timeout Guidelines for Running Scripts with ControlUp
A user asked about recommended timeout when running a script - ControlUp suggested that for simple scripts, 60-120 seconds should suffice, but for more complex scripts, longer timeouts can be set. Depending on the complexity of the Script, averages can be gathered to configure the timeout. The Support page for Script Configuration Options is https://support.controlup.com/docs/scripting-guide#script-configuration-options.
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Read the entire article here...
ControlUp Community Meetup #6 – Q&A with ControlUp CEO Jed Ayres!
In this video, Jed shares his vision for the future of ControlUp, along with some of the key strategies he believes will get us there. Jed also discusses his view of DEX (Digital Employee Experience), how AI can fit into ControlUp's solutions, and how we will work with the channel partners / MSPs. Jed even shares insights on how ControlUp builds the roadmap. Plus, much more.
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Read the entire article here...
Troubleshooting ‘Assist’ Issue in ControlUp Edge DX on MacOS Devices
A user was experiencing an issue when using the 'Assist' option in Edge DX on MacOS devices with Agent version 2.12.4.1038 (GA). They receive an error message when trying to send a message or use remote control. However, with Agent version 2.11.0.636 (GA) they had no issues, and the suggestion was to confirm the devices were "online" in the console.
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Investigating Input Delay Causes using ControlUp
A user wanted to understand the cause of an input delay (measured at 60s), but the CPU said 21%, hover-over didn't show anything, and active processes revealed nothing more than 0%. The suggestion was to look at the process_stops index, but there is no way to add this into an alert for easy identification.
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Read the entire article here...
Upgrading Devices to Windows 10 Version 22H2
A user asked about upgrading devices running Windows 10 version 1909 to 22H2 with a script, and it was suggested that they use a patching manager like WSUS or SCCM. ChatGPT also provided a link to a resource for more information at https://chat.openai.com/share/c88a87a6-dccd-4008-9d32-8f6ea84b3019.
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Read the entire article here...
NEW ControlUp Edge DX, RealTime DX Updates!
We have updated our ControlUp Edge DX and RealTime DX solutions and added many great new scripts to help our customers solve problems and create really happy end-users!
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Read the entire article here...