Sivan posted two updated use cases from the ControlUp Use Case Library: "Identifying Network Related Issues with Edge DX" and "Proactive Device Health Management with Edge DX". The user thanked Sivan and requested to keep posting more of these helpful cases.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Community Meetup #5 – Technical State of ControlUp, EUC & DEX with ControlUp CTO Jon Wallace
Watch the 4th ControlUp Community Meetup featuring Jon Wallace, CTO at ControlUp. Jon discusses the current state of ControlUp, shares his views on the IT industry, Digital Employee Experience (DEX), and End-User Computing (EUC), and shares his vision and ideas for the future of ControlUp software and solutions. Jon also answered questions. For example, when asked to explain the value ControlUp delivers IT outside the EUC/VDI space.
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How to Disable ControlUp Agent Auto Updates
A user asked if there was a way to disable auto updates for devices with the ControlUp agent other than disabling them one at a time; it is possible to do so by turning off version control. The reason for this was due to CarbonBlack blocking the agent when it gets updated. As a solution, the user was suggested to get a CarbonBlack rule in place to allow it, simplifying future upgrades of the agent.
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Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD
A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.
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How to build a report to display Remote Control / Remote Shadow in ControlUp
A user asked about generating a report from remote control/remote shadow sessions, and was suggested to filter it from the system events log, which is being expanded with additional events. Exporting as a csv is also an option. Title: Generating Reports from Remote Control/Remote Shadow Sessions
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Using Automation to Assign Dynamic Groups in ControlUp
It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.
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Installing ControlUp Edge DX on Non-Persistent VDI Images
A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.
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Accessing the API Tab in ControlUp SIP
In order to access the API tab in ControlUp SIP, users must login directly to SIP, not through DEX. If unable to log on, a support ticket can be submitted for a devops team to create an API key. An instructional video featuring all the steps to get started with Edge DX API and Power BI can be found at https://vimeo.com/843341854?share=copy. There is no exact ETA on when the API key tab will be available for DEX.
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How do conditions work when configuring alerts in ControlUp?
An user asked about how conditions work when configuring alerts in ControlUp. Answers revealed that all conditions must be met. Order of the conditions does not affect the alert being generated.
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NEW Updates and Enhancements – ControlUp Edge DX & ScoutBees Synthetic Monitoring
More new updates and enhancements for you from the fine folks at ControlUp! We even have some brand-new RTDX scripts available.
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Read the entire article here...