A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Implementing the Analyze BSOD Minidumps Script with ControlUp – Highly Recommended
Edge DX users are encouraged to bring in the "Analyze BSOD Minidumps" script from ControlUp, with technical support available from @member. The script can be found at https://www.linkedin.com/posts/yoavital_we-have-an-awesome-new-script-for-controlup-a[…]400747167744-ABLX?utm_source=share&utm_medium=member_desktop.
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Read the entire article here...
Renaming and Deleting Device Groups in ControlUp
A user inquired about renaming or deleting "Device Groups" - this is not possible, but once all machines are moved to a new "Device Group" the old one will disappear.
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Read the entire article here...
How Long Does Controlup EDGE DX Keep Data?
A user asked how long Controlup EDGE DX keeps data - they answered that the retention period is 30 days.
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Read the entire article here...
Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Read the entire article here...
Understanding Missing Patches in Reports with ControlUp Edge DX
A user asked about a missing patch in a report and how to solve this issue - the Windows team installed the 2023-09 update, which should contain the 2023-08 update. The user had asked the same question last week and apologized for missing it. The discussion can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1698340699204209.
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Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Read the entire article here...
Proposal to Group Devices by Age for Life Cycle Management
A user proposed creating a report to group laptops/Desktops by age, including hardware warranty data, and to see how device performance decreases with age to aid life cycle management. User experience scores and the Edgedx breakdown will be used. Another user expressed appreciation for the example, since they will be proposing the concept to a customer the next day with the hope of selling Edgedx. The value of the concept is clear for devices requiring refreshment.
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Read the entire article here...
Installation Instructions for Microsoft Intune Lab Setup with ControlUp Edge DX
The blog post "Microsoft Intune Lab Setup with ControlUp Edge DX Installation Instructions" explains how to deploy Edge DX and SIP Agents through Intune, with the help of ControlUp Field Engineering. A special thanks was given to multiple members of the ControlUp team. @member was asked to read the post, and if worthwhile, share it to other Slack channels that the original sender did not have permission for. Doug was also noted as partying in Rome for E2EVC. Link to blog post: https://blog.youngtech.com/microsoft-intune-lab-setup-with-controlup-edgedx-installati[…]ctions-how-to-deploy-edge-dx-and-sip-agents-through-intune/
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Read the entire article here...