A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.
Read the entire article here...
ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agent and Remote DX Installation on an On-Premise Environment
A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.
Read the entire article here...
Read the entire article here...
How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
Read the entire article here...
Read the entire article here...
Does anyone know if ControlUp Remote DX plugin works with RDP?
A user asked about the RemoteDX plugin for RDP connections and was told that the AVD plugin should work. They reported that it worked successfully.
Read the entire article here...
Read the entire article here...
Does ControlUp Remote DX Work on ThinOS Devices?
While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
Read the entire article here...
Read the entire article here...
How to send an email via SMTP in ControlUp?
A user asked about sending an email via a SMTP server - two options were provided: go to "Settings > Monitors" and select "Monitor Settings", or use the "Send an email alert using local SMTP" action when running a trigger. Additionally, the user was advised to try sending a test message to verify the set-up worked, and was offered a screenshot from @member if needed.
Read the entire article here...
Read the entire article here...
Why does ‘client NIC speed’ in Demote DX fluctuate in FSLogix support in ControlUp 8.8?
A user queried how the value 'Client NIC Speed' is calculated in ControlUp 8.8, where they use FSLogix metrics. This value is determined based on the data rate of the NIC which is expressed in bits or bytes per second, and can be accessed through the Device Manager, Command Line, or third-party software. @member then shared a Slack blog post introducing Slack GPT AI, which another user noted looked cool, and offered to open a 'test' channel for experimentation with the technology.
Read the entire article here...
Read the entire article here...
How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”
A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.
Read the entire article here...
Read the entire article here...
How to fix this false positive in ControlUp?
User asked for help with false positive - 400s for Windows Shell, caused by loopback processing mode and RSoP logging not being configured. They used the script from ControlUp's github repository which worked with parameters provided, however executing it from the console gave a false output. @Member determined it was a bug, which the user eventually figured out. Title: Fixing False Positive for Windows Shell - ControlUp Script Library
Read the entire article here...
Read the entire article here...
Don’t see all the FSLogix Metrics after upgrading to ControlUp 8.8
The user updated to ControlUp 8.8 but did not see all the FSLogix Metrics in Solve and Real-Time Console. To fix this issue, the latest FSLogix version needs to be installed and the session needs to be logged off/on, as suggested by the Support team at https://support.controlup.com/docs/getting-started-with-fslogix-in-controlup. Differential disks may be the reason for the columns for Mount Time and Path being shown as N/A or blank.
Read the entire article here...
Read the entire article here...