A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Error “This app can’t run on your PC” trying to use Remote Assistance on the ControlUp Console
When attempting to use Remote Assistance from the console, a file with no association appears. It is not possible to use the console on Server machines. Enabling the desktop experience feature may help. There is also a scripted action called "Shadow session" to enable it properly, however group policy values and administrator access to the target machine may be required. More information can be found at https://www.controlup.com/script-library-posts/shadow-session/.
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Read the entire article here...
Troubleshooting ControlUp Solve / Edge Access for Help Desk Guys
A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
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How is ControlUp Remote DX licensed?
how is remote dx licensed?
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Where to Find Logon Duration Metrics with “Disk Transfer”?
A user was looking for a view of logon duration metrics where "disk transfer" was displayed in a bar graph. It was suggested to check the historical views for the session. After additional further investigation, the user discovered it only showed when the endpoint had Remote DX installed. It should not depend on Remote DX and is usually located in the Sessions overview.
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Read the entire article here...
Setting up ControlUp SMTP on ControlUp
A user asked for help setting up ControlUp SMTP, including what the Server Address should be. It should be the email address of the local machine, while Google needs to be configured. It was suggested to use "CUAlerts@yourdomain.com" as the Sender address, with the server name being the local SMTP server and the port at 25. A helpful Google document at https://support.google.com/a/answer/176600?hl=en#:~:text=%20Set%20up%20SMTP%20relay%20service%20%201,following%20the%20steps%20in%20SMTP%20relay%3A...%20See%20More was provided.
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How to: Service Account for a Monitor in ControlUp
A user asked about setting a service account for a Monitor - the user had already created the shared credential with the necessary permissions. The user was unsure if the Monitor needed an additional service account when performing actions requiring the 'Allow Log on as a Service' permission. It was clarified that the shared credential could be set as the Monitor service account / domain identity through the ControlUp Console. The user found the article 'User Permissions in ControlUp' (https://support.controlup.com/docs/user-permissions-in-controlup) helpful.
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Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Troubleshooting Slow Logons with ControlUp and FSLogix
A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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Read the entire article here...
Enabling Encrypted Communication for ControlUp Agents
A user asked how to enable encrypted communication for ControlUp Agents that were deployed without an authentication key; the solution is to apply a registry key to the machine and restart the Agent service, or configure the authentication key up front with a group policy.
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Read the entire article here...