A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Locked Out of ControlUp Solve Portal Despite Permissions
A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.
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Read the entire article here...
Fix for a Missing ControlUp Real Time Console Taskbar Icon
A user asked about a missing Real Time Console taskbar icon and a possible solution involving clearing the icon cache and restarting the computer. The user reported that this solution worked.https://www.mycitrix.com/ can also be used to get NetScaler licenses.
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Read the entire article here...
How is the Duration of a Trigger in ControlUp Tracked?
An inquiry was asked about how the 5-minute minimum duration of a trigger in ControlUp is tracked - it must stay above the threshold for the full duration in order to be valid. Wouter clarified that the counter is reset if the metric dips below the threshold at any point.
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Read the entire article here...
Authentication Options for ControlUp Integration with Azure
The user asked about setting up ControlUp integration with Azure and using Certificate Options for authentication. They confirmed that only key/secret authentication is supported at this time.
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Read the entire article here...
IP Addresses for Servers in EUC Environment in ControlUp Console
A user asked why some EUC environment servers in the ControlUp console had their IP address visible while others did not. It was explained that those with an agent installed had their IP addresses pulled directly from the agent, while "agentless" machines that were powered on get the IP address field from vCenter. To view the IP addresses of the ones with agents, the user was recommended to use "Solve" and add the field there.
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Read the entire article here...
Investigating Performance Issues in Citrix VDI with NVIDIA GRID GPU
A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.
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Read the entire article here...
NEW ControlUp Edge DX and Scoutbees Features, Updates, Fixes, and Scripts Released!
ControlUp is thrilled to announce new and exciting features, updates, fixes, and scripts have been released for ControlUp Edge DX and Scoutbees.
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Read the entire article here...
Is it Possible to Track Certificate Expiry with ControlUp?
A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.
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Read the entire article here...
Setting Up Persistent Desktops and Servers With ControlUp
A user asked about syncing Active Directory computers with RealTime DX Console, and was advised to use GPOs or automated agent deployment to set up persistent desktops and servers. However, there are drawbacks to the latter which can be found in the ControlUp documentation. The Agent can now be upgraded from the console using a registry flag. The full discussion, including the relevant ControlUp URLs, can be seen at https://controlupcommunity.slack.com/archives/C0473N33S00/p1695332008532109.
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Read the entire article here...