When setting up a new installation, the monitor deployment hung when the customer was using Crowdstrike AV - however, there are no firewalls in between. It was suggested that Crowdstrike was blocking the monitor from starting and asked if there are any exclusions that need to be taken, to which the ControlUp URL for AV exclusions was provided. The URL for AV exclusions is https://support.controlup.com/docs/av-exclusions-for-ControlUp.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Error “Configuration Import failed” in ControlUp
When creating a new tenant, users received the error "Configuration Import failed". This was backed up by the event viewer and was later found to be an issue with the central configuration database. The issue has now been resolved. For more information visit: https://controlupcommunity.slack.com/archives/C04L8ACC4Q4/p1693233582114699
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issues upgrading RTC to .992 in ControlUp
An issue was reported having trouble upgrading RTC to .992 - long story short, the user had to manually start the service and then push the upgrade again, and on two machines had to completely uninstall and reinstall the agent. Title: Issues Upgrading RTC to .992?
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Determining Language in ControlUp Realtime DX
The question was asked about how the language is determined in ControlUp Realtime DX. It was observed that the console inherits its locale according to the culture set in the environment where it is started, with examples provided on how to do so in PowerShell. It was noted that the calendar used is in Irish due to the setting of ga-IE, but that the administrator needs to set the culture to en-IE for an English calendar. This is because the DateTimePicker takes its language and formatting settings from the system's regional and language settings.
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Targeting ControlUp Edge DX Alerts to Specific Devices
A user asked about targeting specific devices for a ControlUp Edge DX alert, and Landon recommended using an environment variable in a script to make sure it only runs on certain devices. The user then clarifies their question to also include checking for WiFi strength, which can’t be done with a script but will have to be done manually. They thanked Landon for looking into it. The referenced support article can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
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Issues with Event Triggers Not Detecting Informational Events on ControlUp
A user had an issue with event triggers on ControlUp not detecting informational events. It was confirmed that informational events are not detected, so the user is unable to get notified of both failure and recovery.
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Finding Actual Size of FSLogix Profile .vhd in ControlUp
The user asked for a way to get the actual size of their FSlogix profile .vhd in ControlUp since disk metrics in Solve use values from Windows or FSlogix logs. Four scripts in the realtime console may have the relevant info and the "Current Size" column can display the size of the VHDX. It was then suggested to watch a webinar from yesterday and a blog which talks about the VHDX size. The Show FSLogix mounted container details SBA can show the "VHD Actual Size (MB)" field which displays the size of the VHD from the share.
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Viewing Remote Users Through UAGs with ControlUp Real Time DX/Solve
The user was unable to use ControlUp Real Time DX/Solve to view remote users connecting through UAGs. After resolving an issue to get the Universal EUC Sync Script working, this user is now looking for a way to view historical data of specific UAGs connections. Currently, the data is only available in real-time and historical data can be made by using the Export-CUQuery in PowerShell, exporting the relevant fields and sending it to PowerBI, Splunk, or Tableau to build a report. Link to documentation: https://support.controlup.com/docs/add-horizon-integration and https://support.controlup.com/docs/export-cuquery.
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Checking Citrix Tag Assignment in ControlUp
A user asked about checking if a machine had a specific Citrix tag assigned, to which it was replied that currently ControlUp does not have Citrix tags as a metric, but version 8.8MR (in beta) has a way of adding ControlUp tags to grids through a script that pulls the Tag and writes it to the machine's registry. Details for joining the ControlUp beta can be found in #controlup_product-betas.
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Read the entire article here...