The user asked if it was possible to adjust the monitor upload time, which was answered as being hard coded to 30 minutes with a delay of up to two hours. On-Premise versions are written to disk every 10 minutes while the cloud version is every 30 minutes. No possibility was available to adjust the interval.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Access to ControlUp Portal – can access ControlUp Console but not Solve
A user was facing issues while trying to access https://solve.controlup.com/ portal, and was advised to make sure the account has the right permissions in the security policy and to add organization members that right if necessary. The user was then guided to add the org name to the URL, then save the settings, after which the user was able to log in.
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Read the entire article here...
Problems Identifying Data in ControlUp RealTime Console
A user was experiencing discrepancies in the data displayed by the ControlUp RealTime console. It wasn't showing all user sessions and metrics on the top nav bar were not reflecting changes made to filtered views. The discussion resulted in the user being advised that the numbers in the top navigation bar and grid below are refreshed at different intervals and it may be causing discrepancies. Solving the issue should be simple, but the discrepancies make it difficult to identify anything accurately.
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Read the entire article here...
Exciting Announcement: New Mac OS Remote DX Plug-in Available in Beta!
We're introducing the latest addition to our toolkit for enhanced remote diagnostics: the brand-new Mac OS RDX 2.2.2306.12 plug-in!
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Read the entire article here...
Search for Machines by Third Letter in ControlUp Console
It is possible to search for machine name based on the third letter on ControlUp's Management Console by using a wildcard or a regular expression. This isn't documented behavior but instead an consequence of the UI element used. The example of using ^.{4}82 to match machines with characters 5 and 6 set as 82 is given.
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Read the entire article here...
Is it Normal for the ‘From State’ on Service Triggers to be Greyed Out?
The user asked about the 'from state' on service triggers being greyed out - it is normal for this to be the case for services.
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Read the entire article here...
Is PVS device write cache free disk space” still not available to use as a stress indicator in ControlUp
A user inquired if "PVS device write cache free disk space" was available as a stress indicator - it was not, though the Trigger Pack offered a different trigger. The user was looking for overall machine stress, but the individual value didn't roll up to the total. Min Free Space Drive could be used instead for the time being, as a bug has been raised about the missing stress indicator.
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Read the entire article here...
Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
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Read the entire article here...
Understanding App Load Time in ControlUp
A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.
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Read the entire article here...