The user was trying to deploy Remote DX agent to macOS via MDM and terminal but encountered errors. It was asked if Citrix or Horizon were used and later clarified that Citrix is being used primarily and version 1 from download center was attempted. Windows part works and a bug case has been opened. The user thanked for the feedback.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Detecting Corrupted Disks in FSLogix Profile Management
A user asked how to detect corrupted disks in FSLogix profile management when the profile share was full. Another user suggested creating a ScriptAction to be run when the user logs in so details can be captured and alerted if thresholds are exceeded. The ScriptAction will enter the thresholds into the arguments. It will be shared once finished. https://controlupcommunity.slack.com/archives/C046GSUMTJ9/p1670282169889989
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Errors in Excel when trying to open the export of a SBA? Specifically the FSLogix log parser
When trying to open the export of an SBA in Excel, users can encounter errors due to a maximum row height of 409.25. Support helped to determine that double-clicking into the cell or highlighting and pasting the data into Word or NotePad can provide solutions.
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Any time line when ControlUp Remote DX data will be included in historical reports?
This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.
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Does rebooting ControlUp servers have a negative affect on load balancing
Various members discussed the need to reboot servers on a weekly basis, and the issues it could create with load balancing. It was suggested that ControlUp users stop and start the monitors directly from the console, which can properly rebalance the environment. It was also suggested that a PowerShell command be created to restart the monitor services at once.
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Is there a Security Policy to Allow or Deny the Changing of Views in ControlUp Console
A user suggested a security policy to allow/deny changing views in ControlUp Console, which would have to be set on a per-user basis. It has been 6 years since views became global while the column order is still per user and stored in appdata XML. If a new view is created, everyone sees it, which might explain why our demo lab is "jam packed with them". The user tested that after moving OS to the left, closing the console, deleting the private config, and relaunching the console, OS was back to the right.
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Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
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Understanding Trigger Export Across Environments in ControlUp
A user asked about using the Trigger Export feature between different environments and GUID IDs. It was discovered that any organization-specific things need to be re-selected after importing, and the documentation team will document this further. The Trigger can display a yellow warning exclamation point if values are missing, and testing will be done to confirm this. ControlUp Stress Trigger template exports will be compared to validate.
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Investigating Discrepancies in ControlUp Columns
The user discussed the difference between two columns in ControlUp's KB - TimeSpan is based on a specific timezone and Uptime is calculated from the LastBootTime. Uptime in minutes is the difference between the same Uptime converted to DateTime and the local machine's DateTime.Now, which can be queried in PowerShell through Get-WmiObject or System.DateTime.Now. Further information can be found in the ControlUp support documentation at https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table?highlight=Uptime%20in%20minutes.
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ControlUp Agents is Randomly Uninstalled
An issue arose where ControlUp Agents randomly got uninstalled from some servers overnight. It was suggested to check the Real-time console settings and the command line to see if they were in 'Temp Mode', which can cause the issue. The solution proposed was to uninstall and reinstall the agent and configure the settings accordingly. An article can be found at https://support.controlup.com/docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem.
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Read the entire article here...