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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives

ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting ControlUp Scout for Microsoft Teams

Posted on August 4, 2023

Rick was attempting to configure ControlUp Scout for Microsoft Teams but one of the tests was failing. They wanted to know where the hive was located and after they identified it as a custom hive on the internal network, it was suggested that it may be due to a firewall issue. As a first step, it was suggested to make sure calls can be initiated from the custom hive location. More information can be found in the ControlUp support page https://support.controlup.com/docs/custom-hive-overview.

Read the entire article here...


ControlUp Community Meetup #5 – Technical State of ControlUp, EUC & DEX with ControlUp CTO Jon Wallace

Posted on July 25, 2023

Watch the 4th ControlUp Community Meetup featuring Jon Wallace, CTO at ControlUp. Jon discusses the current state of ControlUp, shares his views on the IT industry, Digital Employee Experience (DEX), and End-User Computing (EUC), and shares his vision and ideas for the future of ControlUp software and solutions. Jon also answered questions. For example, when asked to explain the value ControlUp delivers IT outside the EUC/VDI space.

Read the entire article here...


Enhancing the ControlUp Dashboard with a Status Indicator of Last Result

Posted on July 17, 2023

A user suggested adding a status indicator of “last result” in the ControlUp dashboard page that would show which scouts are down. The possible implications of having multiple hives per scout were discussed; it was suggested that a single failed hive could be denoted with a red or orange indicator. The suggestion was motivated by a real life scenario of 40 sites with the same function, 10 of which were not responding and the user not having an overview of the working ones.

Read the entire article here...


Error “Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel” in ControlUp Scoutbees

Posted on July 6, 2023

The user was trying to add scouts using the API but encountered an error message. Dennis suggested adding the TLS setting `$AllProtocols = [System.Net.SecurityProtocolType]'Ssl3,Tls,Tls11,Tls12'[System.Net.ServicePointManager]::SecurityProtocol = $AllProtocols` which resolved the issue.

Read the entire article here...


NEW Updates and Enhancements – ControlUp Edge DX & ScoutBees Synthetic Monitoring 

Posted on July 6, 2023

More new updates and enhancements for you from the fine folks at ControlUp! We even have some brand-new RTDX scripts available.

Read the entire article here...


The ControlUp Blog – A ‘Technical’ Wealth of Knowledge! 

Posted on June 29, 2023

As I prepared to write this, I sat back. I tried to think of another company’s blog that was as technical, deep, and truly useful in showing the value their software brings and diving deep and leaving the reader more educated with actionable results. I can only think of one, AND the ControlUp Blog! With that in mind, I recommend adding the ControlUp Blog to your reading list.…

Read the entire article here...


Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?

Posted on June 16, 2023

The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets

Read the entire article here...


ControlUp Community Meetup #3 Video – ControlUp: Zero to Hero with Eugene Kalayev

Posted on June 7, 2023

In the video, Eugene provides a comprehensive tour of the numerous solutions ControlUp provides: ControlUp Edge DX, Remote DX, Real-Time DX, Insights, Solve, and Scoutbees.

Read the entire article here...


Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

Posted on June 6, 2023

A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

Read the entire article here...


Inviting Users to Scoutbees with Limited Permission

Posted on May 18, 2023

A user asked why they can't invite a user in Scoutbees and give them only access to Scoutbees. Though integrated with Solve, Scoutbees can't directly invite users, but when the user migrates to DEX, they will be able to separate the different platforms/products. The user has asked Support to create another viewer user with only Scoutbees access.

Read the entire article here...


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