A user asked about creating a service trigger and potential options such as "not equal to RUNNING" were suggested. Another user suggested checking for corresponding processes that start a service and monitoring that instead. However, it was mentioned that triggering off of a service that runs under svchost may not be possible. The user ultimately decided to submit a feature request for this capability.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Automating Fixes in ControlUp with Triggers and Trigger Packs
A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.
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Read the entire article here...
How to Fix the Missing Option to Create New SecureDX Scripts in ControlUp
Users reported that the option to create a new SecureDX Script for custom issues is no longer available. It was suggested to check if the option is still enabled, which turned out to be the case. The issue was resolved by re-checking the setting.
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Read the entire article here...
Adding Specific Variables to Free Space Hard Drive Triggers
A user asked if it's possible for the Free Space hard drive trigger to include the amount of free space in MB/GB in an email. The support article linked provides a list of template variables, but it does not seem to include the desired variable.
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Read the entire article here...
Troubleshooting ControlUp Version 9.0.5 Bug with Triggered Scripts
A user reported a potential bug with ControlUp version 9.0.5 where a trigger that executes a custom script on boot was failing. The error message states that the environment block could not be retrieved, suggesting that the user may already be logged into the target machine. After some troubleshooting, it was discovered that the issue was caused by the service account being logged into the monitor. Once this was resolved, the script ran successfully. The user updated to the latest version (9.0.5.423) and the issue was resolved.
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Read the entire article here...
Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Read the entire article here...
How to Run Scripts in Administrator Mode on ControlUp.
A question was asked about how to run a script in Administrator mode on ControlUp. It was confirmed that the system is not always in Administrator mode, and a screenshot was provided as a potential solution for changing the execution context of the script. No further discussion on this topic was recorded.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...
Viewing User Logins in Horizon Using ControlUp Historical Reports
A user asked for a script to get the number of users logged in on Horizon for a specific day or month. Another user suggested using the historical reports, where session activity can be selected for Horizon machines. A screenshot was provided to demonstrate how to select a specific day in the reports.
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Read the entire article here...