A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Choosing Between EUC and Sync Folders for Creating Triggers: ControlUp Discussion
A user asked about creating triggers for low disk space and wondered if using the folder EUC or the builtin Sync folder was better. Another user suggested using the location of the agent or filter criteria instead. Finally, an offer for help with reviewing the trigger is given.
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Read the entire article here...
Running Scripts at System Startup in ControlUp: A Guide
A user asked for assistance in running a script action at system startup for virtual devices, specifically with needing a service restart 3-5 minutes after startup. A suggested solution was to create an advanced trigger for machines with triggerable uptime of 10 minutes or less. The user was grateful for the help offered and was encouraged to reach out again if needed.
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Read the entire article here...
Installing Real-Time Agent on Monitor Server for Stress Level Calculation
A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2
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Read the entire article here...
Automating Logon Duration Reports on ControlUp
A user inquired about automating the Logon Duration report on ControlUp. Another member suggested using the REST API and a scripting tool to compare data with previous months and generate an analysis. Scheduled triggers or a workflow orchestrator can be used to automate this task.
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Read the entire article here...
Excluding Drives from Low Disk Space Triggers in ControlUp
The team discussed excluding a logical disk (S:) from triggering low disk space alerts. One member suggested using Disk Name instead, but it depends on how the disks appear in the console. Another member is testing a FALSE statement in a collection to not alert on S:. It was also mentioned that there is an option to exclude a drive that fills up and clears out, and there may be some documentation available on it.
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Addressing Data Discrepancies with ControlUp and Citrix Monitor
A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.
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Read the entire article here...
Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Trouble with REGEX in ControlUp Triggers
Users are discussing using REGEX in triggers and one user asks for help from others who may have experience with this. There is also a link to a REGEX tester and an error is encountered. Some confusion arises around different versions and escaping values. There is a VSO and a workaround is suggested in the meantime.
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Automating Creation of ScoutBees with ControlUp API
Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.
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Read the entire article here...